General Manager

• Create, lead and develop a supportive and motivated team, fostering employee growth and well-being, and ensuring that the team is engaged and equipped to provide exceptional service to members and guests
• Lead the entire employee journey – recruitment, L&D, succession planning, payroll, engagement and employee relations in alignment with our company values of Caring, Curious and Committed
• Deliver an inspirational, finely tuned, and profitable offering for the members and public
• Develop and implement strategies to increase occupancy rates, revenue and profitability
• Lead the business to meet and exceed financial obligations and profitability through overseeing and actively participating in sales, labour productivity, cost control, and effective purchasing
• Manage and control budgets, forecasting and planning
• Monitor financial performance, including revenue, expenses, and profit margins, and take appropriate action to address any variances
• Monitor and analyse industry trends, staying up to date on changes in the market and adapting strategies as needed
• Collaborate with the Marketing team to drive sales and initiatives to attract new business and maintain repeat clientele
• Develop business strategies across all F&B within the property, including new business opportunities through partnerships
• Review occupational health, safety, security, and emergency procedures within the property to ensure compliance with legislation and company policies

• Proven leadership skills
• Relevant industry experience in a similar environment – luxury hospitality
• Financial acumen
• Strong communication skills – including written and spoken English
• Excellent organisational skills

• Experience in managing multi-outlet operations, ideally within luxury hospitality or high-end workspaces
• A proven track record in supporting membership retention and engagement
• Experience in building and nurturing membership communities
• Previous experience of using Fourth, Tevalis, Excel and Seven Rooms is desirable, yet not essential
• Licence holder/WSET certificate

Competitive Salary and Bonus