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Provide strategic leadership for all resort operations, ensuring exceptional guest satisfaction, service excellence, profitability, and associate engagement
Foster a luxury service culture that delivers authentic, personalized, and memorable guest experiences reflective of both the Tribute Portfolio brand and the unique character of Santa Fe
Drive financial performance through effective budgeting, forecasting, revenue management, asset stewardship, and expense control
Partner closely with Sales, Marketing, Revenue Management, Spa, Food & Beverage, and Operations leaders to maximize resort performance and market positioning
Analyze financial and operational reporting to identify opportunities and implement strategies that improve profitability, guest satisfaction, and operational efficiency
Recruit, develop, mentor, and retain a high-performing executive leadership team while fostering a culture of accountability, collaboration, and continuous improvement
Ensure exceptional standards of quality, cleanliness, product maintenance, and brand compliance throughout the resort
Maintain a strong presence throughout the property, engaging with guests, associates, ownership representatives, and community stakeholders
Champion resort programming, food and beverage experiences, wellness offerings, and cultural initiatives that enhance the overall guest experience
Build and maintain strong relationships within the local business, tourism, arts, and hospitality communities to strengthen the resort's reputation and visibility
Partner closely with Human Resources to support talent development, succession planning, associate engagement, and compliance with company policies and procedures
Effectively communicate and collaborate with ownership groups and corporate leadership regarding operational performance, strategic initiatives, and long-term business objectives
Travel periodically for corporate meetings, leadership initiatives, and industry events
Requirements
Minimum of 5 years of experience as a General Manager within a luxury, upper-upscale, or resort hotel environment
Proven success leading full-service hotel or resort operations with strong guest satisfaction and financial performance results
Marriott brand experience strongly preferred
Tribute Portfolio, Autograph Collection, Luxury Collection, or other lifestyle/luxury brand experience highly desirable
Strong commercial acumen with demonstrated success driving revenue growth, profitability, and market share
Experience overseeing multiple revenue streams, including rooms, food & beverage, spa, events, and resort programming
Exceptional leadership, communication, coaching, and team development skills
Strong understanding of hotel financials, budgeting, forecasting, revenue management, and asset management principles
Passion for luxury hospitality, guest experience, and service excellence
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
Nice to have
Marriott brand experience strongly preferred
Tribute Portfolio, Autograph Collection, Luxury Collection, or other lifestyle/luxury brand experience highly desirable
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
What we offer
Competitive executive compensation package
Operational incentive plan eligibility
Comprehensive benefits for eligible associates and family members
401(k) program with company match
Travel discounts at Marriott and Crescent-managed properties throughout North America
Career growth opportunities with a leading hospitality management company
Opportunity to lead one of the Southwest's most distinctive luxury resort destinations