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General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations to ensure the delivery of a great Guest experience while focusing on achieving goals and budget expectations. This individual must have exceptional communication skills, leadership experience, and the organizational skills needed to support a dynamic team. They also have to be passionate about developing & motivating their team members and being able to recognize star performers. In addition to enhancing the Guest and team member experience, the General Manager will work to attract Guests by developing and implementing marketing, advertising, public and community relations programs. The General Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture.
Job Responsibility:
Oversee the daily Heart of House operations
Ensure guests and Heart of House team members have an excellent Boston Pizza experience
Oversee daily operations to ensure delivery of a great Guest experience while focusing on achieving goals and budget expectations
Enhance the Guest and team member experience
Work to attract Guests by developing and implementing marketing, advertising, public and community relations programs
Lead the restaurant overseeing both Front of House and Heart of House operations, ensuring both work together as one
Lead by example and work alongside team members
Achieve goals through strong organizational skills and effective time management
Build relationships by finding common ground and working cohesively with all team members
Champion the “Foundations of Hospitality”, 'Heart of Hospitality,' Boston Pizza's Brand Standards and Food Safety
Effectively communicate, sharing goals, challenges and continuously coach the team on ways to progress
Requirements:
Minimum 5 years of verifiable experience in the Food Service Industry (Bar & lounge) at a supervisory or managerial level
Minimum high school education
Evening and weekend availability is required
Ability to supervise 58-64 staff members
Exceptional communication skills
Leadership experience
Organizational skills needed to support a dynamic team
Passionate about developing & motivating team members
Able to recognize star performers
Maintains composure and thrives in a fast pace environment
Driven by professional development opportunities
What we offer:
Training & Professional Development: Online and on the job training, Manager Development Certification and Management Training Program, Leadership conference and leadership on the road
Work/Life Balance: Flex scheduling, days or nights
Industry Leader: 55 year old company with over 375 Restaurants from coast to coast
Community Focused: A company entrenched in community service with opportunities to give back
Collaboration: Share your best ideas with our corporate team – KM Corner, KM Council, Access to Regional Operations Managers, Senior Operations Managers and Senior Leadership
Awards & Recognition: BPI Scholarship Awards
Flexible scheduling that fits your lifestyle and contributes to your life-work balance
Exciting opportunities for career growth within the restaurant or at Boston Pizza head office
Build relationships and give back to your local community
Boston Pizza Scholarship Program
Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives
A respectful culture and work environment where your feedback matters