General Manager Job at KidStrong Henderson (Gilbert)

Job Description

KidStrong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build close relationships with their members, and deliver key business results such as sales performance and lowering member attrition.

Job Responsibility

Understand the center’s key KPIs and financials to make informed and responsible business decisions
Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service
Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc
Daily, Weekly, and Monthly cleaning and maintenance of the center
Delegate center tasks amongst the center team to ensure consistent execution
Manage center-level employee issues and manage appropriate documentation
Set and communicate coach schedules using appropriate scheduling and communication platforms
Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability
Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool
Responsible for sales, as well as delegating responsibilities to the center staff team, i.e. call drives, trial conversion, and event booking
Finalize sales and bookings that are generated through online self-sign-up flow
Source and attend local events to increase brand awareness, and drive incremental leads and memberships
Foster a coaching culture - see something, say something
Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality
Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates
Ensure candidates complete all paperwork to comply with company policy and law
Lead coaching candidates through the training process and required evaluations
Manage and support the ongoing professional development of staff through LearnUpon
Lead Center level staff meetings focused on - development, productivity, programming, and product
Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers
Attend weekly leadership meetings
Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands
Create positive interactions with students and families before, during, and after class
Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it
Demonstrate and manage the implementation of various programming and curriculum elements
Use the KS Coaches App to record and provide data (attendance, awards, etc)
Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight
Lead monthly center staff meetings focused on culture, development, product, and performance

Requirements

An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old
A passion for working with children is non-negotiable
Achieve Coach Certification through the HQ Training and Certification team
Complete training through LearnUpon as required by the HQ Training and Certification team
Comfortable speaking to parents/guardians regarding a variety of topics
Previous experience in management is required
Practical work experience with Google and Microsoft platforms
Intermediate knowledge of physiology, exercise techniques, and body mechanics
CPR certified

Nice to have

Prior experience as a pediatric OT/PT is a plus, but not required
Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required

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