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As the Head of the store, you will lead the team to achieve store goals by meeting company management standards and ensuring a good customer experience. Maintaining a Global vision of the business and link between the three key parts: product, operations and people. Team leaders inspire their people through knowledge of fashion and product.
Job Responsibility:
Lead the team to achieve store goals by meeting company management standards and ensuring a good customer experience
Maintain a Global vision of the business and link between the three key parts: product, operations and people
Oversee the management of all sections to achieve sales targets by monitoring product display
Assure that product analysis is carried out in all sections (identifying shortcomings, competition and trends)
Execute commercial analysis to improve sales
Provide continuous communication and feedback to both the central and the country sales team
Supervise warehouse stock management and merchandise flows
Supervise the organization and planning of people and processes
Supervise the operation of the store devices
Monitor that omnichannel-related processes are executed and compliant
Oversee new project implementations and business and operational upgrades
Minimize SHRINKAGE and coordinate action plans
Lead the standards of customer service
Ensure incidents are resolved in time
Supervise the performance of all managers in store
Manage the budget of hours
Supervise the process of preparing schedules
Supervise all types of training
Constantly develop succession plan
Develop, recognize and give constructive feedback
Lead compliance with occupational risk prevention, health and safety at work standards
Requirements:
Strong organizational, planning and analytical skills
Ability to interpret reports from all areas of the store (product, operations, people), draw conclusions and implement improvements
Innovative, with a great capacity to adapt and lead change
Knowledge of fashion and product
Team leadership and people management skills
What we offer:
25% discount to buy the latest trends in any of our brands
Variety benefit package with a wide range of discounts
Internal promotion programs
E-learning and training programs
Social projects to get involved and contribute to a better society