General Manager

• The Cluster General Manager is responsible for the strategic direction and overall performance of the hotels under his/her control
• oversees and directs the Operations, Service, Logistics, Financial performance, Sales and Marketing, and Revenue Management activities of the Bonvoy and Autograph Collection hotels
• provides sound commercial and service leadership to ensure a coordinated effort between different teams that ensures that guests receive exceptional levels of personalised service at all times

• Level of guest satisfaction as measured by on-line Customer Survey ranking
• STR Objective
• Through the relevant teams, ensures that the employees receive such development and training as is required to ensure that Service levels and Guest Experience rank among the highest in the country
• Through the relevant structures ensures that there is succession planning, "Plus-One" (a trained replacement) for each key position in the organisation
• Ensure that the Local Employee Empowerment targets of the business are achieved
• Employee Turnover within tolerance
• Achievement of quality improvements as agreed by the Executive Committee
• Ensure hotel policy and procedure in all departments are adhered to
• Project Completion Rate
• EBITDA objective
• Revenue Growth Objective
• Organic Business Growth Objective
• Capital Expenditure to Budget

Gross Salary including Housing, Transport, Mobile Phone