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A General Manager (on-site for Ocean Pointe in Ewa Beach, HI) is responsible for supervising the administrative support staff of the Community Association assigned. The General Manager I will also assist the lead General Manager with oversight and support of the various departments within the Community Association including Food & Beverage, Facilities Maintenance, Custodial, Landscaping, Lifestyle, etc. The General Manager I is the liaison to the lead General Manager and residents primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.
Job Responsibility:
Assist General Manager II/III with implementation of Board policy and directives within the scope of the management agreement
Works with the board on strategic initiatives, policy governance and association projects
Supervise all administration staff at the community
Assist with employee hiring, training, supervising, and performance management
Assist with preparing schedules and establishes priorities for routine and special work projects
Assist with annual budget
Assist with the administration of the various functions of the community within the projected and approved operating budget
In conjunction with the General Manager II/III, act as a liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances
In conjunction with the General Manager II/III, work as a liaison between the Board and legal counsel, as well as the Board and the Board Advisory Committees
Other duties as assigned
Requirements:
Associates Degree Required
Bachelors Degree Preferred
3 – 5 years of directly related or closely related experience
3 – 5 years of Community Association experience
0 – 3 years of Management and/or Supervisory experience
Industry Specific License
Location Specific License
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
Knowledge of company policies, procedures and forms
Knowledge of conflict resolution techniques at a proficient level
Professional communication skills (phone, interpersonal, written, verbal, etc.)
Self-motivated, proactive, detail oriented and a team player
Time management and time critical prioritization skills