General Manager Job at Work With Your Handz (Boston)

Job Description

A growing home services company in the Boston area is seeking a General Manager to lead day-to-day operations across a multi-service business with a strong HVAC foundation and expanding plumbing and electrical offerings. This leader will report directly to ownership and take responsibility for operational performance, team accountability, service delivery, financial results, and execution of the company’s growth strategy. This is a high-impact leadership role for a proven operator who can bring structure, visibility, and discipline to a business with strong fundamentals and meaningful upside.

Job Responsibility

Lead day-to-day operations across HVAC, plumbing, electrical, and related service lines
Oversee department heads and management leaders across operations, service, sales, finance, and support functions
Improve scheduling, technician utilization, dispatch efficiency, and execution across the business
Establish and maintain a strong operating rhythm with clear meetings, priorities, scorecards, and follow-through
Identify operational bottlenecks and put practical systems in place to improve consistency and performance
Build a culture of accountability without losing the trust of the team
Own the P&L and drive performance against revenue, margin, and EBITDA goals
Bring greater discipline and visibility to forecasting, budgeting, labor efficiency, pricing, and operational spend
Understand the economics of the business at a detailed level and clearly communicate what is driving performance
Improve decision-making through better use of financial and operational data
Support the company’s efforts to create a healthier and more balanced revenue mix
Strengthen the service side of the business and help build more recurring revenue
Evaluate and improve membership or service plan performance
Support growth across multiple service lines
Identify operational and commercial opportunities that support long-term scalability
Lead and develop managers across the organization
Assess talent honestly and make sound decisions around structure, coaching, development, and change
Set clearer expectations and performance standards across the team
Create stronger accountability at both the leadership and field level
Help build an organization that can scale without relying on informal communication or reactive management
Serve as a true operating partner to ownership
Communicate clearly, proactively, and without surprises
Take ownership of execution while partnering closely on broader direction and priorities
Bring sound judgment, maturity, and the ability to challenge thinking when needed

Requirements

Experience leading a home services or field-based business in the $20M range or larger
Strong P&L ownership and a track record of improving performance
Deep understanding of HVAC, ideally with exposure to plumbing and electrical
Experience building structure and accountability in a company that is growing or evolving
The ability to lead through change, not just maintain what already exists
Strong analytical skills and a comfort level with data, metrics, and operating dashboards
The confidence to make difficult people decisions when needed
A practical, hands-on leadership style that works well in an entrepreneurial environment

What we offer

Annual performance bonus up to 25%
Potential equity opportunity
Standard benefits package
Relocation support may be considered

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