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General Manager

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Work With Your Handz

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Location:
United States , Boston

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Category:
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Contract Type:
Not provided

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Salary:

170000.00 - 220000.00 USD / Year
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Job Description:

A growing home services company in the Boston area is seeking a General Manager to lead day-to-day operations across a multi-service business with a strong HVAC foundation and expanding plumbing and electrical offerings. This leader will report directly to ownership and take responsibility for operational performance, team accountability, service delivery, financial results, and execution of the company’s growth strategy. This is a high-impact leadership role for a proven operator who can bring structure, visibility, and discipline to a business with strong fundamentals and meaningful upside.

Job Responsibility:

  • Lead day-to-day operations across HVAC, plumbing, electrical, and related service lines
  • Oversee department heads and management leaders across operations, service, sales, finance, and support functions
  • Improve scheduling, technician utilization, dispatch efficiency, and execution across the business
  • Establish and maintain a strong operating rhythm with clear meetings, priorities, scorecards, and follow-through
  • Identify operational bottlenecks and put practical systems in place to improve consistency and performance
  • Build a culture of accountability without losing the trust of the team
  • Own the P&L and drive performance against revenue, margin, and EBITDA goals
  • Bring greater discipline and visibility to forecasting, budgeting, labor efficiency, pricing, and operational spend
  • Understand the economics of the business at a detailed level and clearly communicate what is driving performance
  • Improve decision-making through better use of financial and operational data
  • Support the company’s efforts to create a healthier and more balanced revenue mix
  • Strengthen the service side of the business and help build more recurring revenue
  • Evaluate and improve membership or service plan performance
  • Support growth across multiple service lines
  • Identify operational and commercial opportunities that support long-term scalability
  • Lead and develop managers across the organization
  • Assess talent honestly and make sound decisions around structure, coaching, development, and change
  • Set clearer expectations and performance standards across the team
  • Create stronger accountability at both the leadership and field level
  • Help build an organization that can scale without relying on informal communication or reactive management
  • Serve as a true operating partner to ownership
  • Communicate clearly, proactively, and without surprises
  • Take ownership of execution while partnering closely on broader direction and priorities
  • Bring sound judgment, maturity, and the ability to challenge thinking when needed

Requirements:

  • Experience leading a home services or field-based business in the $20M range or larger
  • Strong P&L ownership and a track record of improving performance
  • Deep understanding of HVAC, ideally with exposure to plumbing and electrical
  • Experience building structure and accountability in a company that is growing or evolving
  • The ability to lead through change, not just maintain what already exists
  • Strong analytical skills and a comfort level with data, metrics, and operating dashboards
  • The confidence to make difficult people decisions when needed
  • A practical, hands-on leadership style that works well in an entrepreneurial environment
What we offer:
  • Annual performance bonus up to 25%
  • Potential equity opportunity
  • Standard benefits package
  • Relocation support may be considered

Additional Information:

Job Posted:
April 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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