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General Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Canada , Ottawa

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

85000.00 - 90000.00 CAD / Year
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Job Description:

Opal Hospitality Inc. is seeking an experienced, energetic, and hands-on General Manager to lead the opening and ongoing operations of a new TownePlace Suites property in Ottawa’s Barrhaven community opening in Spring 2026. This role is ideal for a hospitality leader who thrives in a dynamic environment and enjoys building a team, shaping a culture, and delivering outstanding guest experiences. The General Manager will oversee all hotel operations, lead and develop the property team, drive financial performance, and ensure the hotel meets brand standards and operational excellence from day one.

Job Responsibility:

  • Lead and manage all hotel departments including Front Office, Housekeeping, Maintenance, and Food & Beverage
  • Recruit, train, coach, and develop associates to deliver exceptional guest service
  • Build a service-driven culture focused on teamwork, accountability, and guest satisfaction
  • Oversee financial performance including budgeting, forecasting, payroll, and reporting
  • Implement cost-control initiatives while maintaining high operational standards
  • Ensure property maintenance, safety, and cleanliness meet brand and company expectations
  • Monitor guest feedback and quality scores, implementing action plans to drive improvement
  • Support sales, marketing, and revenue strategies to drive occupancy and revenue growth
  • Build relationships with local organizations and partners to strengthen the hotel’s community presence
  • Maintain regular communication and reporting with ownership and regional leadership

Requirements:

  • Minimum 3 years of hotel management experience at the General Manager or Assistant General Manager level
  • Marriott brand experience required
  • New hotel opening experience preferred
  • Proven ability to lead multi-department hotel operations and deliver strong financial results
  • Strong leadership, communication, and analytical skills
  • Experience in Food & Beverage operations is considered an asset
  • Knowledge of brand standards, budgeting, forecasting, and guest satisfaction metrics
  • A hands-on, people-focused leadership style that inspires and develops teams

Nice to have:

  • New hotel opening experience
  • Experience in Food & Beverage operations

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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