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As our General Manager, you will be responsible for overseeing the day-to-day operations of our swim schools in New Rochelle, Yonkers, or Yorktown Heights. You'll lead a large team of staff members, including swim instructors, lifeguards, and customer service representatives, ensuring that each member of our team is equipped with the skills and resources they need to succeed. You'll also play a key role in driving membership sales and promoting our core Goldfish customer values.
Job Responsibility:
Hire, manage, and train a team of staff members, including swim instructors, lifeguards, and customer service representatives
Collaborate with Goldfish corporate trainers to develop outstanding training programs
Oversee the day-to-day operations of the swim school, including scheduling, facility maintenance, and customer service
Drive membership sales and promote core Goldfish customer values
Develop and implement strategies to achieve revenue and profitability goals
Uphold high standards for safety, cleanliness, and customer service, with hyper-vigilance on pool safety
Foster a positive and inclusive team culture
Take a strong sense of initiative and continuously seek opportunities to improve the customer experience
Maintain pool equipment and pool sanitation systems
Requirements:
College degree required
Strong aquatics background, including instruction and lifeguard experience
Strong human resources background, with experience hiring, managing, and training teams
Business experience in membership sales is ideal
Experience with payroll systems and employee scheduling software
Experience with Customer Relationship Management (CRM) software and sales tracking processes desired
Passion for customer service and a commitment to upholding Goldfish Swim Schools' core values
Excellent leadership, communication, and interpersonal skills
Ability to work collaboratively with cross-functional teams and thrive in a fast-paced environment
Positive attitude and a genuine desire to make a difference in the lives of children and families
Certified Pool Operator (CPO) certification is ideal and will be required for the position
Experience with maintenance of pool equipment and pool sanitation systems
Nice to have:
Certified Pool Operator (CPO) certification
Business experience in membership sales
Experience with CRM software and sales tracking processes