General Manager

• Understand the center’s key KPIs and financials to make informed and responsible business decisions
• Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• Delegate center tasks amongst the center team to ensure consistent execution
• Manage center-level employee issues and manage appropriate documentation
• Set and communicate coach schedules using appropriate scheduling and communication platforms
• Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability
• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool
• Responsible for sales, as well as delegating responsibilities to the center staff team, i.e. call drives, trial conversion, and event booking
• Finalize sales and bookings that are generated through online self-sign-up flow
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships
• Foster a coaching culture
• Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality
• Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates
• Ensure candidates complete all paperwork to comply with company policy and law
• Lead coaching candidates through the training process and required evaluations
• Manage and support the ongoing professional development of staff through LearnUpon
• Lead Center level staff meetings focused on - development, productivity, programming, and product
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers
• Attend weekly leadership meetings
• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands
• Create positive interactions with students and families before, during, and after class
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it
• Demonstrate and manage the implementation of various programming and curriculum elements
• Use the KS Coaches App to record and provide data (attendance, awards, etc.)
• Lead monthly center staff meetings focused on culture, development, product, and performance

• An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old
• A passion for working with children is non-negotiable
• Achieve Coach Certification through the HQ Training and Certification team
• Complete training through LearnUpon as required by the HQ Training and Certification team
• Comfortable speaking to parents/guardians regarding a variety of topics
• Previous experience in management is required
• Practical work experience with Google and Microsoft platforms
• Intermediate knowledge of physiology, exercise techniques, and body mechanics
• CPR certified

Previous experience with systems and platforms such as GloFox, LearnUpon, CareerPlug, ADP, and FranConnect

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Employee discounts
• Parental leave