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Delaware North Parks and Resorts is searching for a General Manager to lead our team at the Wuksachi Lodge and Lodgepole Market in Sequoia National Park, California. As General Manager you will oversee all lodging, food and beverage, and retail operations and share our passion for delivering the highest quality of service to our guests – taking great pride in your work and the impact you have on a moment or occasion. You’re an inspiring leader who understands that training and developing your team is critical to the operation and you manage people, processes, budgets, and expenses successfully and effectively.
Job Responsibility
Maintain positive client relations while providing efficient services and quality products
Develop and manage all vendor relationships
Hire, train, and develop management team and ensure all team members are supported and managed effectively
Determine and control staffing levels while maintaining guest service levels
Make operational recommendations and establish prices for products and services within approved budget
Establish and maintain proper safety and sanitation procedures and oversee repair and maintenance of food service equipment
Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, and employment guidelines
Verify, prepare, and submit reports and monthly projections and ensure effective systems for cash, inventory, and payroll procedures are in place
Driving a company vehicle as needed
Requirements
Minimum of 7-10 years of management experience in hotel operations required
Multiple operations experience including lodging, food and beverage and retail preferred
Experience working in National Parks is preferred
High school diploma or GED required
bachelor's degree in business management or hospitality is preferred
Ability to communicate with various levels within the organization
Operational financial management accountability and budgeting experience
Valid driver's license is required
Nice to have
Multiple operations experience including lodging, food and beverage and retail preferred
Experience working in National Parks is preferred
bachelor's degree in business management or hospitality is preferred
What we offer
Annual bonus plan based on company and individual performance
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts