General Manager Job at Goldfish Swim School (Ladera Ranch)

Job Description

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.

Job Responsibility

Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction
Trains and oversees aquatics department to provide superior swim instruction to the students of GSS
Provides sales and marketing training to all qualified sales staff
Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained
Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions
Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment
Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction
Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility
Maintains current certifications and stays up-to-date professionally on the aquatics and management field
Schedules staff and manages payroll
Fulfills other duties and responsibilities as assigned by the Employer

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
High school diploma or GED required
Bachelor’s degree in business administration, communications or equivalent is desired
Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred
Three to five years management experience is preferred
Lifeguard, CPR/AED and First Aid certifications required

What we offer

401(k)
401(k) matching
Bonus based on performance
Company parties
Employee discounts
Free uniforms
Opportunity for advancement
Training & development
Leadership roles
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals
Paid training
Flexible schedules

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