General Manager Job at Marriott Bonvoy (Tiruchirappalli)

Job Description

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is a key leader in the sales process. Build relationship with ownership or asset manager.

Job Responsibility

Managing general property performance
managing and sustaining sales and marketing strategy
managing profitability
managing revenue generation
delivering a return on investment to both Marriott International and ownership
leading the team in the development and implementation of property-wide strategies
acting as a steward and key leader for reinforcing culture
supporting the implementation of the brand service strategy and brand initiatives
meeting or exceeding guest expectations
developing strong associate teams
building relationships with key customers
being a key leader in the sales process
building relationship with ownership or asset manager
ensuring service programs are in place and executed against
providing timely real-time feedback to management and hourly/non-management associates
reviewing and following-up on property Guest Service Satisfaction scores and comments
creating and supporting clear lines of responsibility for management team
walking the property to ensure public spaces grounds work and kitchen areas meet sanitation and cleanliness/maintenance standards
inspecting guest rooms on a weekly basis
managing the flow of labor between departments
acting as a project manager for the execution of capital improvements
delegating responsibilities for operations and projects
preparing for Quality Assurance audits
encouraging all departments to operate under Standard Operating Procedures
actively participating in GSS committee
following and adapting Standard Operating Procedures in all areas of responsibility according with local laws
maintaining accountability for results
engaging management and associates to deliver the best service
managing relationships with decision makers at top accounts
interacting with in-house guests to prospect for new sources of business
working with Market Sales to establish property sales strategy extended stay occupancy targets sales goals and action plans
understanding and leveraging sales and marketing advantages over competitor properties
coaching and reinforcing associate selling strategies
working with the Regional Sales office to implement sales strategy
developing innovative means for capturing new streams of revenue
ensuring direct sales staff fully utilizes e-tools
participating in and hosting customer recognition events
monitoring sales strategy with RSO
participating in the property sales review
identifying key revenue generating stakeholders and customers
collaborating with Regional Marketing and eCommerce Managers
actively participating in sales calls and sales visits
participating and encouraging leaders to participate in sales events
helping and directing all efforts to contribute to increase sales
following up appropriately to answer guest and customer questions
actively identifying local talent
engaging with the community to build strong relationships
championing and leading BLT process
acting as an Ambassador for the Company
measuring analyzing and communicating property performance
managing on-property controllable costs
initiating action to support property revenue and profitability goals
updating and communicating profit forecasts
reviewing and signing off on invoices
reviewing Property Distribution Summary and Purchase Detail Reports
consolidating reports needed for period-end review
reviewing property performance on period basis with Regional Director
conducting h-end critiques
preparing and reviewing forecast vs. actual
reviewing with team leaders and support actions
training leaders and associates to critique results
managing the relationship with the revenue management office
reviewing and working with appropriate revenue management reports
balancing inventory to ensure same-day sellouts
supporting and testing strategies
keeping brand leadership team owners and above property stakeholders updated
preparing and presenting reports for owners and above property leadership
conducting property critique
conducting annual business reviews
responding to off-property requests for sales information
participating in ad hoc owner conference calls
meeting with other managers from the competitive set
conducting performance review process for associates
understanding the performance expectations for all positions
ensuring ongoing development of managers
cascading/delivering training to associates
facilitating cross training
conducting day to day Human Resource transactions
leading associates through property changes
facilitating on property activities that communicate and reinforce culture
completing management training
supporting recruitment and hiring efforts
completing all trainings regarding the human resources systems
conducting All Associates meeting every quarter
creating a local benefits package for associates
reviewing and following up on pending items from HR audits
participating in hly departmental meetings
conducting town hall meetings with associates
meeting with other property HR managers
being closely involved in Engagement Survey process
managing e-mail
managing daily paper mail
participating in conference calls
providing follow-up information to Regional Director and other Extended Stay/Select Service executives
preparing for Regional Director visits

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

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