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The General Manager is responsible for all aspects of the Resort's operations, including the day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations. Provide leadership and strategic planning to all departments to support our service culture, maximize operations and guest satisfaction. Work very closely with our Owners and Board Members. General Manager also is required to manage between profitability and guest satisfaction measures.
Job Responsibility:
Oversee the operations functions of the Resort
Processes and submits Payroll to Human Resources
Hold regular briefings and meetings with all head of departments
Ensure full compliance to Resort operating controls, SOP's, policies, procedures, and service standards
Lead all key property issues, including capital projects, customer service, and refurbishment
Handling complaints and oversee the service recovery procedures
Responsible for the preparation, presentation, and subsequent achievement of Resorts Annual Operating Budget, Marketing & Sales Plan, and Capital Budget
Manage ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded
Ensure all decisions made are in the best interest of the Resort and Management
Deliver Resort budget goals and set other short- and long-term strategic goals for the property
Developing improvement actions carry out costs savings
A strong understanding of P&L statements and the ability to react with impactful strategies
Ensure the monthly financial outlooks for the Resort are on target and accurate
Prepare monthly financial reporting for the Owners and Board Members
Draw up plans and budget (revenue, costs, etc.) for Owners
Overseeing and managing all departments and working closely with department heads daily
Be accountable for the responsibilities of department heads and take ownership of all guest complaints
Provide effective leadership to all Resort Team Members
Respond to audits to ensure continual achieved improvement
Responsible for safeguarding the quality of operations (both internal & external audits)
Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
Must be available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)
Ability to step in and perform any task or cover any department as necessary, including front desk, housekeeping, maintenance, etc.
Performs all other related duties and projects as assigned
Requirements:
Bachelor's Degree in business management OR equivalent industry job-related experience
3 years of experience as a General Manager or Assistant General Manager
5-10 years of experience in the hospitality industry
Must obtain and maintain licensing where required (ex
CAM)
Excellent verbal and written communication skills
Possess strong leadership skills
Ability to manage, direct, and complete assigned duties
Excellent computer skills, Microsoft Office Suite
Ability to prioritize, manage and delegate efficiently
Flexible schedule, be available at a moment's notice
What we offer:
Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long term disability