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Capital Vacations Logo Capital Vacations · Hospitality and Tourism

General Manager

United States, Westerly · Job Posted April 10, 2026
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Job Description

The General Manager is responsible for all aspects of the Resort's operations, including the day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations. Provide leadership and strategic planning to all departments to support our service culture, maximize operations and guest satisfaction. Work very closely with our Owners and Board Members. General Manager also is required to manage between profitability and guest satisfaction measures.

Job Responsibility

  • Oversee the operations functions of the Resort
  • Processes and submits Payroll to Human Resources
  • Hold regular briefings and meetings with all head of departments
  • Ensure full compliance to Resort operating controls, SOP's, policies, procedures, and service standards
  • Lead all key property issues, including capital projects, customer service, and refurbishment
  • Handling complaints and oversee the service recovery procedures
  • Responsible for the preparation, presentation, and subsequent achievement of Resorts Annual Operating Budget, Marketing & Sales Plan, and Capital Budget
  • Manage ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded
  • Ensure all decisions made are in the best interest of the Resort and Management
  • Deliver Resort budget goals and set other short- and long-term strategic goals for the property
  • Developing improvement actions carry out costs savings
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Ensure the monthly financial outlooks for the Resort are on target and accurate
  • Prepare monthly financial reporting for the Owners and Board Members
  • Draw up plans and budget (revenue, costs, etc.) for Owners
  • Overseeing and managing all departments and working closely with department heads daily
  • Be accountable for the responsibilities of department heads and take ownership of all guest complaints
  • Provide effective leadership to all Resort Team Members
  • Respond to audits to ensure continual achieved improvement
  • Responsible for safeguarding the quality of operations (both internal & external audits)
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
  • Must be available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)
  • Ability to step in and perform any task or cover any department as necessary, including front desk, housekeeping, maintenance, etc.
  • Performs all other related duties and projects as assigned

Requirements

  • Bachelor's Degree in business management OR equivalent industry job-related experience
  • 3 years of experience as a General Manager or Assistant General Manager
  • 5-10 years of experience in the hospitality industry
  • Must obtain and maintain licensing where required (ex
  • CAM)
  • Excellent verbal and written communication skills
  • Possess strong leadership skills
  • Ability to manage, direct, and complete assigned duties
  • Excellent computer skills, Microsoft Office Suite
  • Ability to prioritize, manage and delegate efficiently
  • Flexible schedule, be available at a moment's notice

What we offer

  • Competitive Salary
  • Paid Time Off and Paid Holidays
  • Career Growth
  • Medical/Dental with employer contribution
  • Voluntary Life Insurance, Disability, and Aflac Insurance
  • Company-paid life insurance and long term disability
  • 401 (k) retirement plan
  • Travel Perks to Resort Locations
  • Company Perks Program
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounted Resort Stays
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Competitive Compensation
  • Rapid Growth
  • Corporate Discounts
  • Exclusive Member Deals
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