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General Manager

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Capital Vacations

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Location:
United States , Islamorada

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The General Manager is responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction. The General Manager works very closely with our Owners and Board Members.

Job Responsibility:

  • Overseeing the operations functions of the Resort
  • Processing and submitting payroll to Human Resources
  • Holding regular briefings and meetings with all heads of departments
  • Ensuring full compliance with Resort Operating controls, SOPs, policies, procedures, and service standards
  • Leads all key property issues, including capital projects, customer service, and refurbishment
  • Handles complaints and oversees service recovery procedures
  • Is responsible for the preparation, presentation, and subsequent achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget
  • Manages ongoing profitability of the Resort
  • Ensures all decisions made are in the best interest of the Resort and Management
  • Maintains a strong understanding of P&L statements and the ability to react with impactful strategies
  • Ensures the monthly financial outlooks for the Resort are on target and accurate
  • Provides effective leadership to all Resort Team Members
  • Responds to audits to ensure continual achieved improvement
  • Is responsible for safeguarding the quality of operations (both internal & external audits)
  • Is responsible for legalization, Occupational Health & SafetyAct, fire regulations, and other legal requirements
  • Is available to travel on company business to assist in offsite training support and or New Business transitions if needed

Requirements:

  • Bachelor’s Degree in Business Management/Hospitality OR equivalent industry job-related experience
  • Experience as a General Manager or Assistant General Manager preferred
  • Experience within the hospitality industry
  • Excellent verbal and written communication skills
  • Proven strong leadership skills
  • Ability to manage, direct, and complete assigned duties
  • Excellent computer skills, Mircosoft Office Suite abilities
  • Ability to prioritize, manage, and delegate efficiently
  • The ability to have a flexible schedule
What we offer:
  • Base PLUS 10% bonus opportunity
  • Competitive Salary
  • Paid Time Off and Paid Holidays
  • Career Growth
  • Medical/Dental with employer contribuition
  • Voluntary Life Insurance, Disability, and Aflac Insurance
  • Company-paid life insurance and long term disability
  • 401 (k) retirement plan
  • Travel Perks to Resort Locations
  • Company Perks Program
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounted Resort Stays
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Competitive Compensation
  • Rapid Growth
  • Corporate Discounts
  • Exclusive Member Deals

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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