General Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
India, Chennai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is a key leader in the sales process. Build relationship with ownership or asset manager.

Job Responsibility:

Ensure service programs are in place and executed against
Provide timely, real-time feedback to management and hourly/non-management associates on service and operational standards
Review and follow-up on property Guest Service Satisfaction (GSS) scores and comments
Create and support clear lines of responsibility for management team
Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards
Inspect guest rooms on a weekly basis to ensure cleanliness/maintenance
Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals
Act as a project manager for the execution of capital improvements
Delegate responsibilities for operations and projects to appropriate level of associate
Prepare for Quality Assurance (QA) audits
Encourage all departments to operate under Standard Operating Procedures (SOP) or Local SOPs (LSOP)
Actively participate in GSS committee
Follow and adapt Standard Operating Procedures in all areas of responsibility according with local laws
Maintain accountability for results for each one of the team members
Engage management and associates to deliver the best service in all interactions with guest, customers, etc

Requirements:

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Additional Information:

Job Posted:
June 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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General Manager