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General Manager

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Marriott Bonvoy

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Location:
United States , Tucson

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

110000.00 - 140000.00 USD / Year
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Job Description:

Responsible for generating profit to meet or exceed budget expectations while maintaining operational and guest service standards as described for Johnson Hospitality hotels. This position is hands-on and requires a dynamic leader who can add value to the operation and enhance overall guest satisfaction.

Job Responsibility:

  • Develop, administer, and control the hotel revenue and expense budgets
  • Analyze profit & loss and general ledger statements
  • Review and approve the hotel payroll
  • Review and approve transmittals, other front office paperwork, and reports
  • Authorize direct bill accounts and monitor the administration of accounts receivable
  • Handle certain top and target accounts
  • participate in joint sales calls
  • Provide direction, input, and approve the hotel marketing plan
  • Follow up as needed on the Marketing Plan
  • Review room inventory management to ensure maximization of room revenue
  • Monitor negotiated rates
  • Ensure proper selection, training, counseling, and motivation of hourly employees
  • Ensure proper administration of benefits programs to all hotel employees
  • Review all hourly personnel performance appraisals
  • Review all hourly employee disciplinary procedures and documentation
  • Ensure an employee attitude of attentiveness and anticipation of guest needs
  • Ensure proper delivery of guest special requests
  • Use the L.E.A.R.N Model for all guest recovery incidents
  • Always have a friendly and welcoming demeanor when interacting with our guests
  • Meet with and solicit comments from guests regularly
  • Monitor results of GSS
  • Respond and follow up on all written guest complaints
  • Inspect guest rooms on a spot-check basis for cleanliness and proper suite care
  • Develop and maintain hotel programs to ensure that the quality assurance program criteria are met
  • Complete written reports on the status of the property after a QA inspection
  • Complete and submit all forms for capital improvement for the hotel
  • Ensure all employees are trained to act according to procedure in the event of an emergency or accident
  • Ensure a viable key control program is in place
  • Ensure front office associates follow proper cash control procedures
  • Ensure that the security and safety needs of the employees, property, and guests are met
  • Maintain an active and visible position in the local community and industry
  • Develop and maintain rapport with competitor hotels, City Convention, and Visitors Bureau, Chamber of Commerce, lead sources, clients
  • Participate in community activities, employee functions, and guest events
  • Attend brand business & marketing council meetings
  • Conduct regular staff and sales meetings
  • Respond to Corporate/Ownership requests
  • Evaluate and respond to annual Employee Engagement Survey results
  • Perform all other tasks and assignments as requested by the Manager

Requirements:

  • Prior leadership experience
  • strong understanding of the hotel industry
  • strong background in customer service, safety, sales, and operations
  • high level of technical understanding
  • working knowledge of A/R, Budgeting, Forecasting, Sales, Employee Relations, and Preventive Maintenance
  • understanding of industry reports and metrics
What we offer:
  • Competitive medical with an HSA option
  • dental
  • vision
  • critical illness
  • 401K with a 4% match

Additional Information:

Job Posted:
May 15, 2026

Expiration:
June 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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