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Manages and directs the overall operational and fiscal performance of the facility in compliance and in accord with Company policies and procedures. Develops and implements fiscal, operational, and business development plans and strategies. Establishes and administers operational standards and quality performance guidelines for all system operating functions and staff.
Job Responsibility:
Direct, coordinate and monitor the development of the facility’s annual business plan and operating/capital budgets
Monitor and evaluate financial performance relative to budget goals and objectives
Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards
Review and approve financial expenditures and transactions related to operations, services, and facilities/equipment
Manage the proper communication of system activities to help ensure coordination of activities between departments
Provide appropriate leadership in accord with Company culture and mission statement to promote positive employee morale and performance quality
Implement and manage KemperSports Core Initiatives at the facility
Provide direction, supervision, and guidance to management staff to assist with their skill development
Oversee and manage employment activities, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc
Assess the quality of customer service activities in all departments
Develop and maintain positive relationships with clients, municipal officials, and community organizations
Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations
Assure the efficient and timely submission of all required operational, financial, budgetary and related reports
Work with third party to promote and increase golfer programs
Perform other duties as necessary and appropriate
Additional ad hoc projects as assigned
Requirements:
Exceptional human relations and customer service skills
College degree preferred
3-5 years applicable functional, supervisory and/or management experience, preferably in the hospitality industry
Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management
Demonstrated quality written, verbal, and interpersonal communication skills
Ability to analyze and solve problems
efficiently handle multiple duties under pressure with minimal supervision
work flexible hours as required including nights/weekends
Positive attitude, professional manner and appearance in all situations
Has a strong sense of urgency. Can react and adjust quickly to changing conditions and come up with practical ideas for dealing with them
Accommodating and analytical while producing highly precise and accurate work
Consistent and patiently thoughtful
Respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people
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