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General Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Belfast

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Category:
-

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Contract Type:
Not provided

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Salary:

50000.00 GBP / Year
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Job Description:

Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment! The role of a General Manager is to ensure our company standards are met on sales, stock, and customer service, for every customer. They will lead their team(s) to success by managing and motivating staff, controlling operational costs, ensuring excellent customer service, refining company processes, engaging with landlords and developing new business opportunities.

Job Responsibility:

  • Achieve maximum profitability through stock management, merchandising and staffing
  • Recruitment and development of employees
  • Demonstrate effective leadership of team(s)
  • Coaching to improve processes and up-hold standards
  • Experience in planning, forecasting, sales reports, costs, and business performance
  • Plan and implement advertising and promotional strategy and activities
  • Manage cash and payment systems
  • Liaise with external agencies and authorities
  • Liaise with and utilise support from suppliers, merchandisers and other partners
  • Accountable for health and safety, security, and emergency systems
  • Develop personal skills and capability through on-going training
  • Develop and maintain strong business relationships with local/international suppliers and the wider airport management team

Requirements:

  • Experienced in the retail sector
  • Able to communicate via written/oral media
  • Understands principles of marketing, advertising cost-effectiveness
  • Appreciates need for consistency within company's branding and marketing mix
  • Must be adept in use of SAP and MS Office, particularly Excel and Word, and ideally Outlook or similar database to basic level, internet, and email
  • Able to understand profit and loss calculations and basic business finance
  • Must be an excellent face-to-face communicator
  • Ideal background in travel retail
  • Experience of an airport environment particularly helpful
  • Experience in recruiting and managing consultants/sales advisors
  • People-management skills, experience and natural ability essential
  • Responsible for leading a large team, section, or small departmental function
  • Five-year working and personal reference required
  • Criminal Reference Check required

Nice to have:

  • Experience in travel retail
  • Experience of an airport environment
What we offer:
  • Bonus – Earn up to 22.5% bonus on top of salary
  • 25 days holiday – Plus bank holidays, with opportunity to buy or sell up to 5 days
  • Up to 25% in store discounts
  • Private Medical Cover with Bupa
  • Simplyhealth Cash Plan
  • Pension – up to 5% monthly contribution
  • Life assurance – 4x base salary in life cover

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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