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Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests.
Job Responsibility:
Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best
Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service
Tour and visually inspect property on a daily basis
Monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel
Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee
Aid Human Resources with associate issues following HEI Hotel and Resorts' policies
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate
Develop and delegate improvement plans for operation and review performance of management team
Participate in community affairs and maintain positive public image for the property and HEI Hotels and Resorts
Meet with potential and current clients to promote hotel
Active involvement in the Sales and Revenue Management function including but not limited to: following HEI Key Meeting SOPs (RevMax, Hot Prospects, Sales Strategy Meeting), involvement in Group site inspections and group closing process, review results from ESS/MPSI Measurement Tool
Guide other members of the Executive Committee, Management, and staff to make sound business decisions is a critical portion of the responsibilities
Create and execute the financial objectives of the hotel
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned.
Requirements:
Minimum 3 years of management experience, preferably in both Rooms and Food and Beverage
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommodation
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.