General Manager Job at Marriott Bonvoy (Hilton Head Island)

Job Description

LBA Hospitality is now hiring a dynamic General Manager for the Courtyard Hilton Head Island. The General Manager is responsible for the property's day-to-day operations and team of associates. The GM will ensure that all Marriott brand standards are met to achieve a high level of Guest Satisfaction and revenue/profits. This is a salaried position ranging from $90-100,000 per year. Additional benefits include paid holidays, paid time off, insurance (medical, dental, life, vision, disability, etc.), 401k with employer match, quarterly BONUS plan, and MORE!. The General Manager oversees the day-to-day operation of all four major areas of hotel operations – Front Office, Housekeeping, Maintenance, and Food and Beverage. Ensures that the hotel is operating within budget guidelines from ownership group and quality guidelines from brand. Coordinates with corporate recruit to ensure proper staffing levels for hotel, manages personnel, budget performance, and financial controls. Resolves guest concerns that have been escalated from other Guest Service personnel.

Job Responsibility

Ensure hotel staff are properly greeting guests, adhering to uniform standards, and appropriately resolving guest complaints so as to provide an atmosphere of hospitality
Manage new hire processes for each department within the property and ensure all newly hired associates complete required paperwork and orientation
Review ongoing training practices to ensure all associates are kept up to date on current policies/procedures
Maintain a professional, cohesive team by hiring, training, coaching, counseling, and developing associates
Promote positive morale and friendly attitude
Monitor communication between departments and ensure a timely and accurate flow of information
Develop and execute long and short term financial objectives and exceed budgeted sales and expense goals
Review cost accounts on a weekly basis
Ensure that all equipment is maintained in accordance with service standards and that any outages are reported and resolved as quickly as possible
Complete administrative duties such as scheduling, payroll, inventory, orders, and production controls in a timely manner
Ensure hotel staff are adhering to company rules and policies and oversee implementation of any new rules, policies, or procedures
Maintain certification from a brand approved responsible vendor training program
Maintain business and charitable involvement in the community
Inspect guests’ rooms, public access areas, and outside grounds for cleanliness, safety, and appearance
Other duties as assigned, that the associates is capable of performing

Requirements

College Degree (BS/BA) preferred or equivalent work experience
Five years’ experience supervising at least 15 associates
Three years’ experience in hotel management, including managing budgets
High school diploma or equivalent
Bachelor’s degree preferred
Prior experience working in Hilton or Marriott family of hotels preferred
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
Must be able to stand for eight hours, bend, stretch and reach
Must be able to communicate with other associates and/or guests
Must have thorough knowledge of government regulations as applicable to the hotel industry
Knowledge of industry safety standards
Knowledge of accounting processes, including receivables, payables, budgets, invoices, payroll
Practical knowledge of LBA rules, policies, and procedures
Effective communication skills, written and verbal, including group presentations
Proficient written and verbal English
Financial analysis skills to assess potential business opportunities and whether or not they contribute to the success of the business
Project management skills (i.e., organizing, multitasking)
Creative and strategic skills
Relates well with others and flexibility of working with a team
Analyze work for accuracy of self and others
Proficient in Microsoft Office to include Excel, Word, Outlook
Leadership skills to develop and counsel subordinate associates
Combines a confident, self-starting, high performance orientation with track record that reflects a “can do” attitude
Multi task, remain associate and guest service centric
Effectively communicate with guests, department heads, associates and home office support staff
Must be able to work effectively in a stressful atmosphere
Must be able to accept constructive criticism
Must be able to change activity frequently and cope with interruptions

Nice to have

Prior experience working in Hilton or Marriott family of hotels preferred
Bachelor’s degree preferred

What we offer

Paid holidays
Paid time off
Insurance (medical, dental, life, vision, disability, etc.)
401k with employer match
Quarterly BONUS plan

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