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The Executive Director is responsible for leading the day-to-day operations of the community, including full profit and loss responsibility and serving as the community sales leader. The Executive Director plans, implements, and evaluates all aspects of operations. He/she recruits and trains team members, has a direct supervisory responsibility for team members in order to create and maintain a highly functioning team environment, maintains high customer satisfaction, and ensures a quality-oriented workforce. The Executive Director complies with all local, state, and federal regulations, and focuses on creating a safe working and living environment.
Job Responsibility:
Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with Atria’s objectives
Regularly communicate performance with the Regional Vice President
Actively partner with Community Sales Director to assess competitive threats, sales plan, and engage in business to business sales calls
Understand the community’s care regulations and support the resident care program by regularly meeting with the Resident Services Director to discuss and address concerns of the department
Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary
Ensure adherence to the Resident’s Bill of Rights
Interview, hire, orient, train, supervise and evaluate staff
Constantly assess resident needs in staffing levels
Operate the community in accordance with Atria policies and federal, state and local regulations
Assist in the development of operational budgets and capital requirements, including forecasting and approving all expenses
Act as a liaison between field operations and the Support Center
Build strong relationships with Support Center resources
Remain active in local community activities
Establish networks and resources for resident referrals
Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance
Able to work in various positions at community and willing and able to fill in as needed
Build a high performing team and keep morale high
Meet financial management requirements for the community
Maintain safe working and living environment
Actively participate in “in-house” sales activities including prospective resident tours and special events
May drive Company vehicle from community to social and other various destinations (only if required by community)
May perform other duties as needed and/or assigned
Requirements:
A Bachelor’s degree in business administration, healthcare administration, or related subject is required
Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals preferred
The ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license
Must possess valid driver’s license
Must satisfactorily meet and be in compliance with Atria’s Motor Vehicle Policy standards