General Manager Job at Cavallo Point Lodge (Sausalito)

Job Description

We are searching for a General Manager to continue the on-going fast-paced leadership at Cavallo Point Lodge - the lodge at the Golden Gate. Cavallo Point is a high-end luxury hotel nestled in the heart of Fort Baker within the Golden Gate National Recreation Area. The Lodge has been awarded two-keys in both 2024 & 2025 from Michelin Guide, Travel + Leisure bestowed the Global Vision Award for Sustainability to the hotel, and Virtuoso named us "Best of the Best." The incoming General Manager will need to represent the lodge in all areas and continue the vision of Passport – Ft. Baker Management to ensure that we continue to evolve and earn accolades from our hospitality peers and guests.

Requirements

Creating and maintaining guest-driven operations with a vision that inspires hotel staff to do their best
Working with the management company to increase total revenue and to achieve profitability objectives in all departments
Working cooperatively with the National Park Service (NPS)
Assuring that hotel services and operations are conducted in a manner that exemplifies our core values and are in compliance with applicable regulations and requirements
Overseeing the quality process to ensure guest satisfaction by consistent delivery of both product quality and service
Hiring and managing skilled staff who show a passion for hospitality
Demonstrating a deep knowledge and current understanding of all hotel operations and key facts
Managing assigned functions and using resources in a respectful and fiscally responsible manner
Assuring that team members have the proper tools and training to effectively and safely perform their jobs
Working with all service contractors to assure that they provide services in a manner that are in the best interest of our hotel and community
Regular reporting to his/her supervisor at the management company with respect to significant operational matters at the property
Working with the management company and department heads to create and implement property budgets and manage hotel operations to meet financial targets
Developing, with the management company, both a 3-5 year capital plan and long-term capital plan
Cultivating positive community relations and serving as the hotel’s goodwill ambassador, chief representative and liaison to the public, investors, media and our current and prospective guests
In consultation with the management company, resolving issues and responding to guest and employee needs
Regularly circulating through all areas of the hotel operations the front of the house, maintaining a high profile with guests and staff
Coaching employees, resolving performance problems, and providing regular and constructive performance feedback
Monitoring trends within the industry and making suggestions as to how these could be implemented
Attending and participating in learning opportunities and a desire to apply new processes, procedures and philosophies
Leading a team that is totally security and safety conscious at all times, ensuring that effective procedures are in place for emergencies and that risks are well managed
Communicating regularly with staff and keeping them apprised of changes and new information
Practicing and supporting an open door policy and striving to resolve staff problems or concerns in a timely and effective manner
Working as the chief steward to preserve and nurture the historic property and parkland and being the chief advocate for operating the property in an environmentally responsible manner
Working with the other Passport GM’s to promote the property and the other Passport Resorts’ properties, and to work closely with the Passport Resorts’ marketing team

What we offer

health benefits
a 401k program with a company match
property discounts and offerings

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