General Manager Job at Allied Universal® (Houston)

Job Description

Allied Universal® is hiring a General Manager for the Commercial West branch office in Houston, TX. The General Manager collaborates with the Regional Vice President to oversee employees and operational activities at one or more branch security locations and client sites. As a leader, you will drive profitable business growth by providing world class service to clients in various vertical markets like healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Job Responsibility

Lead and mentor an operations and support team by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction
Travel to client locations and industry related conferences and events to strengthen customer relationships, provide solutions to critical situations and ensure overall client and employee satisfaction
Deliver high-quality service to our clients by strategically leading the branch's operations, while maintaining industry standards, company policies, and regulatory requirements
Analyze, report and drive operational metrics and Key Performance Indicators (KPIs) using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
Identify and mitigate security risks
develop and implement security protocols, training and response plans
Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, cash collections and expense management
develop strategies and employ tactics with the Regional Vice President and Finance team to achieve all financial targets
Collaborate with the sales, marketing and enterprise accounts teams to identify and close new business development opportunities

Requirements

Bachelor's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
Associate's degree in Criminal Justice, Business or a related field with seven (7) years of management experience in a high-volume workforce environment or service industry
High School diploma with ten (10) years of management experience in a high-volume workforce environment or service industry
Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Minimum of four (4) years of experience, driving operational and financial metrics while demonstrating strong financial acumen
Minimum of (4) years of experience in successfully building and developing teams
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction
Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Candidates must have management experience in the Commercial Real Estate industry either as a Security Manager, Facilities Manager or Property Manager.

Nice to have

Law enforcement, military, and/or contract or proprietary security services experience
Experience managing a dispersed workforce in a multi-location operation

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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