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Holiday Inn Birmingham Bromsgrove Logo Holiday Inn Birmingham Bromsgrove · Hospitality and Tourism

General Manager

United Kingdom, Liverpool 54000.00 GBP / Year · Job Posted June 30, 2026
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Job Description

We’re looking for a decisive, commercially astute leader to drive performance and inspire success at the Crowne Plaza Liverpool-John Lennon Airport, an iconic Art Deco landmark that once served as the original airport terminal for the city. Set in the heart of Speke, just minutes from Liverpool John Lennon Airport and a short drive from the city centre, this distinctive 4-star hotel combines aviation heritage with modern elegance, offering an exceptional opportunity to lead a flagship property within the Kew Green Hotels portfolio.

Job Responsibility

  • Leading and developing Heads of Department to create a high-performing, highly engaged team
  • Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets
  • Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs
  • Acting as a brand ambassador. Ensuring compliance with brand and service standards, and building our profile in the local market
  • Driving guest satisfaction through innovative service enhancements and proactive feedback engagement
  • Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities
  • Leading community engagement initiatives that strengthen our local presence and corporate social responsibility

Requirements

  • Proven hotel leadership in a branded environment with measurable success in revenue growth, sales strategy, and market share gains
  • Strong commercial and financial acumen: Able to analyse data, spot opportunities, and drive profitability
  • Brand and reputation builder: Experienced in positioning a hotel in the market and enhancing employer brand
  • Solution-driven leadership style: Calm under pressure, clear in direction, and quick to implement effective solutions
  • Exceptional people skills: Experienced in succession planning, team engagement, and talent development
  • Customer focus: Committed to delivering exceptional guest satisfaction and repeat business

What we offer

  • Discounted hotel stays around the globe, with food and beverage discounts
  • Attractive discounts across many major retailers, restaurants, and events
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
  • Personal and career development
  • Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice
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