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Are you a 'General Manager’s General Manager?' We are seeking a proven, high-energy leader to take the helm of our Space Coast operations. This location is a $10.5M+ business with the infrastructure and market demand to reach $13M+ in the next 12–18 months. Success in this role means achieving a fully staffed, stable team with minimal turnover, hitting and exceeding the $10.5M–$12M revenue target while maintaining labor costs within budgeted percentages, and fostering a high-performing culture where technicians feel supported and empowered to hit their goals. We are looking for a leader who can balance a 'people-first' culture with a 'results-only' mindset to drive accountability and operational excellence.
Job Responsibility:
Leading both the technical service and sales sides of the business to exceed growth targets
Managing the P&L with a hawk-eye on labor costs and operational efficiencies
Ensuring every interaction exceeds expectations and keeping customer satisfaction at an all-time high
Oversee daily HVAC, Plumbing, and Electrical operations, ensuring a safety-first culture and high-quality craftsmanship
Manage a $10.5M+ budget with the goal of scaling to $13M+
Conduct deep dives into financial statements to identify bottlenecks and pull the right technical and financial levers
Staff the location adequately to reduce turnover
Hire, train, and coach technicians, sales consultants, and mid-level managers (Ops & Install Managers)
Partner with Sales and Technical teams to drive outbound activity, increase average tickets, and improve conversion rates
Conduct regular field visits with sales consultants and technicians to ensure brand standards and coaching are consistent
Support branch start-ups, community initiatives, and marketing collaborations to expand the 'Space Coast' footprint
Requirements:
3+ years of senior leadership experience specifically within Residential HVAC, Plumbing, or Electrical services
Proven experience managing a P&L of $8M–$10M+ and a headcount of 30–35+ employees
Sales mindset to motivate a sales-driven culture and drive top-line revenue
Experience with ServiceTitan (or similar CRM) to track KPIs and manage real-time performance
Associate degree or equivalent industry experience (Bachelor’s degree preferred)