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The General Manager directs and coordinates the operational activities of Coyote Valley Casino at the highest level of management with the assistance of Executives and Departmental Managers. The General Manager plans the use of company resources, formulates policies, and provides overall direction of Casino operations within the guidelines established by the Coyote Valley Entertainment Enterprises Board (CVEE) and Tribal Council.
Job Responsibility:
Oversees and directs operational activities of Coyote Valley Casino
Creates and maintains data for presentation to CVEE Board/Tribal Council, to assist with direction, and creation of short/long term goals for the operations
Frequently meets with Management team to ensure success
Oversees employee scheduling of all Departments to ensure efficient operations and minimizing of overtime
Provides accurate monthly financials and other reports to the CVEE Board/Tribal Council detailing the financial performance of the gaming operations and its activities
Provides leadership for Executive Management and Departmental Managers
Provides insight to CVEE Board/Tribal Council regarding development, maintenance and improvement of the gaming facilities to ensure guest/employee safety and satisfaction
Shall be responsible for ensuring fiscal controls are developed and implemented
Meets with CVEE Board/Tribal Council weekly to present suggestions, ideas, data, and operational updates, using Microsoft Excel, Word, and/or PowerPoint
Create and improve current Internal Controls to keep assets safe and ensure compliance
Ensures facilities are in working order, clean, sanitized, and safe for guests and staff
May have to fill in as Manager on Duty
May be asked by CVEE Board/Tribal Council to assist with additional duties and/or special events
Requirements:
Preferably a Bachelor’s Degree and/or minimum of ten years’ experience in upper management of a hospitality or gaming business
Must have extensive knowledge and ability to use Microsoft Excel, Word and PowerPoint
Must have positive and upbeat personality and the ability to work with the public
Must be of good integrity, honesty and trustworthiness
Must pass stringent background investigation and qualify for State and Tribal gaming licenses
Must be able to function as part of a team to productively execute the above and/or assigned duties, responsibilities, tasks and/or projects
Must possess strong verbal and written communication skills
Ability to write routine correspondence and to speak effectively to the public, employees and customers
Must have the ability to deal effectively and interact well with the customers and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must be able to regularly stand, walk, and move through all areas of the casino
Must be able to work nights, weekends and holidays
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management and employees in all situations
Must be able to be approved for and maintain a valid gaming license
Must be sensitive to the needs of the Native American community, their culture and traditions