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General Manager

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KemperSports

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Location:
United States , Mill Valley

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

93000.00 USD / Year
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Job Description:

Manage and direct overall operations and fiscal performance of the golf and restaurant in compliance with KemperSports policies and procedures. Develop and implement exceptional guest service standards in all related departments. The General Manager at Mill Valley acts as the primary liaison with the City of Mill Valley Staff on behalf of KemperSports, a role that requires highly developed organizational and communication skills.

Job Responsibility:

  • Manage and direct overall operations and fiscal performance of the golf and restaurant in compliance with KemperSports policies and procedures
  • Develop and implement exceptional guest service standards in all related departments
  • Act as the primary liaison with the City of Mill Valley Staff on behalf of KemperSports
  • Oversee and direct all key functional support leaders, including Golf Course Superintendent, Food and Beverage Lead, and the applicable support staff
  • Collaboration with the City of Mill Valley Marketing, Finance and other departments
  • Ability to develop and execute a successful marketing plan which significantly enhances all major revenue generating opportunities as well as incremental revenue potential
  • Coordinate all sales and marketing tactics and strategies with the Regional Sales and Marketing Director
  • This position will require a person with strong verbal and non-verbal communications and will be the main contact with client representatives
  • Monitor and evaluate financial performance relative to budget goals and objectives as indicated in the annual budgeting process as well as analysis of key performance indicators
  • Ability to proactively generate systematic action plans and hold applicable staff members accountable for the proper execution of improvement strategies
  • Coordinate accounting operations with KemperSports home office, including the necessary financial reporting, operational expenses and payroll records
  • Direct, coordinate and monitor the development of the golf operations and restaurant annual business plan, marketing plan and operating budget
  • Develop and communicate recommendations for a capital improvement strategy, along with ROI analysis, which will enhance the guest experience and generate additional revenue opportunities
  • Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards
  • Review and approve financial expenditures and transactions related to operations, services, and facilities/equipment within and according to established guidelines and procedures
  • Ensure the quality of guest service activities in all departments
  • Formulate general plans and oversee their implementation towards achieving guest service excellence
  • Provide inspirational leadership, direction, supervision, and guidance to all staff members in accord with KemperSports culture and mission statement to promote positive employee morale and performance standards

Requirements:

  • At least five years of experience in management roles of similar or greater capacity within a commensurate golf course
  • Excellent communication and organizational skills and the ability to interact well with staff and guests
  • Strong work ethic
  • Qualified candidates have a 2- or 4-year degree with hospitality, business or management focus and/or requisite certification from the PGA or America
  • Demonstrated experience in the areas of budget development, fiscal management, strategic planning, staff management
  • Ability to analyze and solve problems
  • efficiently handle multiple duties under pressure with minimal supervision
  • work flexible hours as required including nights/weekends
  • Must be an innovative thinker with the ability to adapt to a rapidly changing service and business environment
  • Possesses strong leadership skills including recruiting, developing and retaining quality department heads and staff
  • Ability to identify core competencies in co-workers
  • Skills required include a proficient level of Microsoft Office Word and Excel, point-of-sales systems and experience with Club Caddie software or similar club-based software
  • Highly developed interpersonal communications skills
  • Demonstrated quality written and verbal skills
  • Positive attitude, professional manner and appearance in all situations

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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