General Manager Job at KemperSports (Mill Valley)

Job Description

Manage and direct overall operations and fiscal performance of the golf and restaurant in compliance with KemperSports policies and procedures. Develop and implement exceptional guest service standards in all related departments. The General Manager at Mill Valley acts as the primary liaison with the City of Mill Valley Staff on behalf of KemperSports, a role that requires highly developed organizational and communication skills.

Job Responsibility

Manage and direct overall operations and fiscal performance of the golf and restaurant in compliance with KemperSports policies and procedures
Develop and implement exceptional guest service standards in all related departments
Act as the primary liaison with the City of Mill Valley Staff on behalf of KemperSports
Oversee and direct all key functional support leaders, including Golf Course Superintendent, Food and Beverage Lead, and the applicable support staff
Collaboration with the City of Mill Valley Marketing, Finance and other departments
Ability to develop and execute a successful marketing plan which significantly enhances all major revenue generating opportunities as well as incremental revenue potential
Coordinate all sales and marketing tactics and strategies with the Regional Sales and Marketing Director
This position will require a person with strong verbal and non-verbal communications and will be the main contact with client representatives
Monitor and evaluate financial performance relative to budget goals and objectives as indicated in the annual budgeting process as well as analysis of key performance indicators
Ability to proactively generate systematic action plans and hold applicable staff members accountable for the proper execution of improvement strategies
Coordinate accounting operations with KemperSports home office, including the necessary financial reporting, operational expenses and payroll records
Direct, coordinate and monitor the development of the golf operations and restaurant annual business plan, marketing plan and operating budget
Develop and communicate recommendations for a capital improvement strategy, along with ROI analysis, which will enhance the guest experience and generate additional revenue opportunities
Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards
Review and approve financial expenditures and transactions related to operations, services, and facilities/equipment within and according to established guidelines and procedures
Ensure the quality of guest service activities in all departments
Formulate general plans and oversee their implementation towards achieving guest service excellence
Provide inspirational leadership, direction, supervision, and guidance to all staff members in accord with KemperSports culture and mission statement to promote positive employee morale and performance standards

Requirements

At least five years of experience in management roles of similar or greater capacity within a commensurate golf course
Excellent communication and organizational skills and the ability to interact well with staff and guests
Strong work ethic
Qualified candidates have a 2- or 4-year degree with hospitality, business or management focus and/or requisite certification from the PGA or America
Demonstrated experience in the areas of budget development, fiscal management, strategic planning, staff management
Ability to analyze and solve problems
efficiently handle multiple duties under pressure with minimal supervision
work flexible hours as required including nights/weekends
Must be an innovative thinker with the ability to adapt to a rapidly changing service and business environment
Possesses strong leadership skills including recruiting, developing and retaining quality department heads and staff
Ability to identify core competencies in co-workers
Skills required include a proficient level of Microsoft Office Word and Excel, point-of-sales systems and experience with Club Caddie software or similar club-based software
Highly developed interpersonal communications skills
Demonstrated quality written and verbal skills
Positive attitude, professional manner and appearance in all situations

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