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General Manager

veronicabeard.com Logo

Veronica Beard

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Location:
United States , Jackson Hole

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store’s visual and operational standards, including the store’s shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams.

Job Responsibility:

  • Creates an outstanding sales and Customer Service environment
  • Strives for sales excellence and results
  • Sets and evaluates weekly, monthly and seasonal goals for staff
  • Works with customers and models excellent customer service and Clienteling skills
  • Maximizes sales through strong floor supervision skills
  • Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly
  • Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books
  • Networks in industry to recruit and hire high quality management and sales-oriented associates
  • Fills all levels of open positions within the store in an urgent and timely manner
  • Ensures adequate staff is available to meet business needs – schedules accordingly
  • Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers
  • Administers company personnel programs including appropriate performance reviews, compensation and employment records
  • Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience
  • Documents employee performance in a timely manner
  • Creates enthusiasm and excitement within store to motivate high performance teams
  • Protects store payroll by managing wage costs, salaries, and allowable hours
  • Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
  • Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
  • Execute floor-set and promotional directives
  • implements visual merchandising
  • Supervises the overall cleanliness and organization of the sales floor and backroom
  • Ensures store appearance and atmosphere supports and reinforces the brand image
  • Understands, supports and complies with all company policies and procedures
  • Ensure execution of effective merchandising strategies and directives
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goals
  • Represents the fashion and style of Veronica Beard
  • Knowledge of current fashion trends and styles
  • Appreciation and demonstration of an overall finished fashion look
  • Ensure staff is following Veronica Beard fashion guidelines
  • Comfortable with being on camera for social media purposes (both stills and video)
  • Able to fluidly discuss product and fashion on camera

Requirements:

  • 3-5 years in the luxury business
  • strong team leadership
  • excellent customer service, interpersonal and communication skills
  • energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed
  • strong visual background
  • sound organization and operational skills
  • minimum of 2 years retail Store Management position/experience in women’s apparel (or related field)
  • ability to work flexible schedule including nights and weekends
  • strong verbal and communication skills
  • strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness
  • ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
  • ability to create a quality working environment that will encourage others to develop and excel
  • foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals

Additional Information:

Job Posted:
March 25, 2026

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