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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

General Manager

United States, Cleveland 222000.00 - 308700.00 USD / Year · Job Posted April 23, 2026
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Job Description

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both The Ritz-Carlton and property ownership.

Job Responsibility

  • Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation
  • Verifies the implementation of The Ritz-Carlton brand service strategy and brand initiatives
  • Holds property leadership team accountable for strategy execution, and guides their individual professional development
  • Verifies that The Ritz-Carlton sales engines are leveraged and initiates independent and proactive sales activities
  • Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results
  • Actively involved in the local community and builds strong relationships with local officials, businesses, and customers
  • Represents The Ritz-Carlton in all leadership actions

Requirements

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
  • 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area

Nice to have

  • 10 or more years’ experience in a senior management position of a Four Star/Four Diamond hotel minimally
  • Ability and willingness to work flexible hours including weekends, holidays and late nights
  • Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance

What we offer

  • Bonus Eligible
  • Stock Package
  • Relocation Assistance Available
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