General Manager Jobs

Elite Amenity Management

75000.00 - 85000.00 USD / Year

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We are looking for a highly motivated and hospitality-driven General Manager to join our team.

Facility Management: Supervise daily operations, ensuring compliance with policies and regulations
Manage facility maintenance, repairs, and vendor coordination
Regularly assess and improve services and operating procedures
Customer Service: Provide a welcoming and professional experience for members, guests, and visitors
Address member concerns, maintain strong relationships, and resolve issues promptly
Conduct member engagement initiatives to ensure high satisfaction
Staff Management and Development: Collaborate with the assistant manager to hire and supervise a professional, efficient team
Provide training sessions ensuring that staff are well-versed in all necessary Department of Health (DOH) regulations and materials
Programming and Events: Design and aid in the implementation of activities and programming, ensuring they align with Elite's standards and community preferences
Administrative Support: Act as a pivotal liaison between area supervisors, board members, and building management to ensure smooth communication and effective execution of services
Perform administrative duties as required, maintaining records and sharing necessary reports with leadership

3+ years' experience working in a supervisory or managerial role, preferably in a customer service setting
Proven ability in leading and motivating a team, ensuring excellence in service and operations
Excellent understanding of organizational effectiveness and operations management
Strong organizational skills with the ability to effectively communicate with all levels of the organization
Bachelor's degree in business management or other related area
Knowledge of Department of Health regulations
Ability to adapt to a fast-paced environment and to handle situations proactively with a focus on delivering high-end service and customer satisfaction
Ability to work flexible hours, including evenings and weekends, as necessary

What we offer:

Employment Type:

Fulltime

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