General Manager

• Provide exceptional service and ensure guest satisfaction with dining experiences
• Ensure the delivery of brand promise
• Exercise responsible supervisory behaviour at all times
• Manage team of food and beverage professionals
• Maintain complete knowledge of and comply with all departmental policies
• Ensure discretion and confidentiality with VIP/SAG guests
• Preparation of budgets, analysis of P&L’s, sales projections and revenue control
• Ensure all associates are following the Outlet’s Order of Service and Standard Operating Procedures
• Conducts interviews, hires, training, performance manage and termination Outlet associates
• Schedule associates and prepare payroll documents
• Ensure that standards are maintained at a superior level on a daily basis
• Manage guest relations and ensure guest satisfaction
• Partner with the Chef de Cuisine of The Revere Room in the creation of new items
• Participate in establishment of a marketing and public relations plan
• Prepare weekly work schedules
• Conduct pre-shift meeting with staff
• Inspect grooming and attire of staff
• Constantly monitor staff performance
• Inspect table set-ups
• Inspect all aspects of the Outlet environment
• Review the reservation book
• Monitor and assist Host in greeting and escorting guests
• Anticipate guests' needs
• Monitor and handle guest complaints
• Monitor and ensure that all tables are cleared and reset
• Monitor and maintain cleanliness and working condition of departmental equipment
• Assist Outlet staff with their job functions
• Answer Outlet phone
• Access all functions of the P.O.S. system
• Manage and approve void checks
• Assist servers with expediting problem payments
• Issue manual checks when the system is down
• Run system-closing reports
• Ensure all closing duties for staff are completed
• Conduct formal training program
• Provide feedback to staff on their performance
• Foster and promote a cooperative working climate
• Prepare and submit daily/weekly payroll and tip distribution records
• Complete work orders for maintenance repairs
• Document pertinent information in department logbook
• Complete all paperwork and closing duties
• Review status of assignments and any follow-up action with General Manager
• Exhibit a friendly, helpful and courteous manner
• All other duties as required

• Diploma/Some College or an equivalent combination of education and work-related experience
• Must have current and valid ServSafe Food Protection Manager Certification
• Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID
• Minimum three years’ experience as a Restaurant General Manager
• Experience with a luxury or ultra-luxury property required

• Hotel operational exposure (i.e. F&B) preferred
• fluency in other languages preferred

Potential eligibility for bonuses