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Functions as the primary strategic business leader of the hotel component of the overall property with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to ownership
Verifies the implementation of brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share
Holds property leadership team accountable for strategy execution and guides their individual professional development
The position verifies that company sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand
Verifies that the objectives and goals of the company and property owners work together to achieve brand positioning and success
Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results
The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers
The position is also responsible for oversight of the co-located residential component of the property with responsibility for owner and/or member satisfaction, financial performance, and verifies the achievement of all aspects of association governance
Builds strong relationships, trust, and confidence with Boards of Directors
Provides support to residential leadership team as needed to deliver on strategy residential experience
Champions the brand’s service vision for residential product and service delivery throughout hotel departments, ensuring alignment among leadership team
Represents the hotel and residences in all leadership actions
Requirements:
Must be fluent in English and Spanish
Operational management experience is required
Previous luxury experience is required
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area
Nice to have:
General Manager experience in limited or full-service property
Ability and willingness to work flexible hours including weekends, holidays and late nights
Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance