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The General Manager is responsible for effectively and profitably managing and directing all day-to-day aspects of the venue’s operations including, but not limited to, concessions, retail, catering, and premium services. The GM functions as the primary strategic business leader of the property with responsibility for all aspects of hospitality and managing the operation, including guest experience, event innovation, financial performance, sales, and revenue generation and delivering a return on investment to key stakeholders. Ensures implementation of the level of hospitality associated with Legends with the objective of exceeding guest expectations and increased profits. Holds property leadership team accountable for strategy execution and guides their individual professional development.
Job Responsibility:
Upholding Legends’ standards for quality and performance in all phases of the food and beverage operations
Constantly innovating the guest experience – food, service, communications, etc
Managing the operational budget, monthly P&L statements, and ensuring all financial reporting is accurate
Maintaining strong, collaborative working relationships with the client and business partners
Conduct weekly F&B update meetings
Responsible for handling and engaging all client communications as it pertains to food and beverage services requested by Pechanga Arena
Lead a cohesive management team, including developing talent, promoting from within, coaching, and performance management
Develop annual operational budgets that result in a fiscally sound operation – including labor projections, product levels and pricing
Hold all department managers accountable for timekeeping and schedules for all Legends hourly staff
Responsible for timely and accurate reporting of monthly inventory, accounts payable and accounts receivable for all departments
Preparing, verifying, and submitting financial reports and monthly projections as required
Working closely with all sub-contractors and non-profit organizations to ensure all standards are met and terms of the contract are followed
Ensuring unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol, foodservice, OSHA, payroll, employment and EEO guidelines
Work closely with vendors and distributors in the procurement of product and equipment necessary to execute events
Responsible for managing the repair and renewal of all assets of operation such as uniforms, foodservice equipment, and points of sale equipment
Responsible for participating in event production meetings and disseminating imperative information to the management team
Accountable for establishing and maintaining proper safety and sanitation procedures as well as creating a working relationship with local health officials and department of alcohol beverage control officials
Ensuring proper operational condition of all food service equipment
Performing additional related duties, tasks and responsibilities as required
Accountable for executing all contract terms
Requirements:
Bachelor’s degree
Minimum of 10 years management experience in the contract foodservice industry, preferably in for a sports and entertainment venue
Experience in high volume, foodservice operations, preferably in concessions or premium services for a sports/entertainment venue, with experience overseeing the sale of alcohol
Excellent written and verbal communication skills
Ability to multi-task and prioritize in a deadline-oriented environment
Proficiency in Microsoft Word, Excel, and PowerPoint and POS Systems
Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills
Must be flexible to work a none traditional schedule including nights, weekends, and holidays
Highly organized, self-motivated individual who can work independently
Strong leadership skills, with excellent oral and written communication skills
Nice to have:
Previous P&L accountability and/or contract-managed service experience
What we offer:
Bonus
Medical, dental, vision, life and disability insurance