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14forty Logo 14forty · Hospitality and Tourism

General Manager

United Kingdom, London Employment contract 56000.00 GBP / Year · Job Posted March 25, 2026
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Job Description

We’re seeking a proactive and people-focused General Manager to lead the catering, events and hospitality operations at the historical Imperial War Museum, based in Lambeth North, London. This is a fantastic opportunity to spearhead visitor experiences within a world-class institution that welcomes guests from across the globe. As General Manager, you will work lead a Café Manager and an Event Operations Manager that oversee both the retail and events food and beverage operation. You will ensure a smooth running of our busy café operation as well as the busy conference & events diary. You will be delivering exceptional service standards daily through the onsite teams and consistently strive to look for ways to improve the operation efficiency of the venue.

Job Responsibility

  • Leading, training and developing a motivated, skilled team of operators and culinary teams
  • Managing all aspects of labour planning, cost control and forecasting
  • Identifying and driving commercial opportunities to maximise revenue within food & beverage
  • Maintaining strong client relationships and ensuring their expectations are exceeded
  • Overseeing operational delivery across all food and hospitality services
  • Ensuring compliance with company policies, health and safety standards and financial targets
  • Supporting and delivering the venue’s growth strategy in partnership with the client
  • Ensure consistent delivery of high service standards through active floor leadership and team engagement
  • Build strong working relationships with venue stakeholders, assisting in responding to feedback and ensuring client satisfaction

Requirements

  • 2+ years’ experience as a General Manager or 4+ years’ experience as a Deputy General Manager or Operations Manager within hospitality, ideally in visitor attractions or multi-outlet venues
  • Proven ability to support the running of busy environments with high footfall and varied service styles
  • Strong financial awareness and understanding of budgets, cost control, and labour management
  • Excellent leadership skills, with experience motivating teams and supporting training and development
  • Confident communication and stakeholder engagement abilities
  • A passion for food, service, and delivering memorable visitor experiences
  • Ability to adapt in a fast-paced environment, supporting both daily operations and longer-term development projects

What we offer

  • A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged
  • 25 days annual leave (excluding bank holidays and national holiday days)
  • Free staff meals whilst at work
  • Access to Compass Group company perks & benefits
  • Perks for Works discounts and promotions
  • Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks
  • On-site F&B discounts
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