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We are seeking an experienced Hotel General Manager to oversee the daily operations of our Courtyard Elkhart hotel. The ideal candidate will possess strong leadership skills, extensive hospitality management experience, and a passion for delivering exceptional guest service. This role involves managing staff, ensuring operational efficiency, and maintaining high standards of guest satisfaction across all departments. The Hotel General Manager will be responsible for driving revenue, managing budgets, and fostering a positive work environment that aligns with our brand’s commitment to excellence.
Job Responsibility:
Lead all hotel operations to deliver exceptional service and operational excellence
Drive guest satisfaction, resolve concerns, and build loyalty
Recruit, train, and develop high performing management and staff teams
Manage budgets, control costs, and optimize revenue and profitability
Oversee sales and marketing strategies to increase occupancy and bookings
Ensure compliance with all health, safety, and regulatory standards
Maintain property standards, cleanliness, and operational efficiency
Monitor performance metrics and report results to ownership or leadership
Requirements:
Previous Hotel Management experience required
Experience managing all aspects of hotel operations, including front office, housekeeping, food and beverage, and sales
Strong leadership skills, with the ability to inspire, motivate, and manage a diverse team
Extensive knowledge of revenue management, budgeting, human resources, and guest services operations
Excellent customer service skills with a focus on guest relations and satisfaction
Familiarity with hotel management software systems, front desk operations, night audit procedures, and multi-line phone systems
Exceptional communication skills including phone etiquette and professional demeanor