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General Manager

Blank Street

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Location:
United States , Los Angeles

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

70000.00 - 80000.00 USD / Year
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Job Description:

As a General Manager at Blank Street, you’ll play a key role in bringing our brand to life in Los Angeles. You’ll launch and lead one of our first cafés, building a high-performing team, setting the standard for operations, and creating an exceptional customer experience every day. This role is about more than running a store—it’s about embedding Blank Street into the fabric of the community. You’ll inspire your team to serve with passion, care, and precision, ensuring every guest feels welcomed and every coffee is made with pride.

Job Responsibility:

  • Create a motivating and engaging culture for employees
  • Consistently celebrate, train, coach and mentor your team
  • Step in to cover scheduling gaps or time off in your locations
  • Create and publish all schedules according to state and local labor laws
  • Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
  • Recruit super star talent in collaboration with the People Team
  • Coordinate training and accreditation of all new hires
  • Oversee and validate the quality of training being led by your Cafe Leads, providing feedback and coaching where needed
  • Develop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairly
  • Work with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your team
  • Work to maintain the very best team engagement scores
  • Be a brand ambassador - have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
  • Maintain food and beverage quality standards across your stores and ensure recipes are executed accurately and consistently by your team
  • Accountable for all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System at the neighborhood level
  • Ensure your team has the inventory and equipment needed to meet demand by managing neighborhood level inventory
  • Spend 50% of your week leading by example behind bar through customer service and production of technically excellent food and beverage products across your locations
  • Achieve company standard scores and above via our operations auditing platform
  • Ensure the safety, cleanliness and presentation of your locations in line with company policies including preparing stores for inclement weather, LTO or new menu launches
  • Promote an environment that is set up for success and an “A” DOH Grade by solving any facilities, maintenance, and pest control issues quickly and efficiently across all locations
  • Develop meaningful ties with neighboring businesses and people to help grow local brand loyalty
  • Take ownership of your stores’ financial performance, finding areas for growth and inspire team to share the same vision across your neighborhood
  • Uphold the company standard NPS scores, motivating your team to provide exceptional service
  • Own celebrating positive customer feedback and investigating negative comments to ensure we are listening and adjusting where necessary
  • Look for ways to continuously develop your leadership, training and coaching skills
  • Stay current on company tools, processes and communication
  • Assess where there are gaps in communication or processes that you can fill to improve neighborhood performance
  • Collaborate with other General Managers across Blank Street to share best practices and build community
  • Attend all trainings and department meetings designed to support your development or performance

Requirements:

  • 4+ years of experience managing single-unit operations in high growth hospitality and/or retail brands
  • Experience managing large hospitality teams
  • Experience managing inventory and supply chain ordering
  • Passion for excellent customer service and hospitality
  • Ability to perform under pressure and time constraints
  • Excellent organizational skills
  • Highly effective interpersonal and communication skills
  • Ability to create workflows, systems and processes that support a dispersed team
  • Excellent delegation and follow up skills
  • Can use emotional intelligence and conflict resolution skills to create a welcoming workplace
  • Capable of managing change
  • Ability to develop different levels of staff on leadership, hospitality, product and service quality expectations
  • Willingness to collaborate across departments and teams
  • Ability to troubleshoot and problem solve, prioritizing around urgency
  • Hands on and highly action-oriented
  • Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail
  • Positive, enthusiastic and results driven
  • Passionate people leader and developer
  • Interested in continuous personal growth
What we offer:
  • Bonus program
  • 15 days of paid annual leave (on top of company-observed holidays and sick time)
  • Three health plan options, with full coverage available for two employee-only tiers
  • Commuter benefits
  • Parental leave
  • Bereavement leave
  • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
  • Regular social outings with the team
  • Free Blank Street swag

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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