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We are seeking an experienced General Manager to lead our pallet operation, driving exceptional delivery performance and outstanding customer service. As a key member of the Senior Leadership Team, you will play a critical role in shaping our direction, championing our culture, and supporting our continued growth and success. This position goes beyond operational oversight — it’s about consistently putting the customer at the centre of everything we do and inspiring your teams to do the same. As General Manager, you will provide effective leadership across warehouse and transport functions, ensuring smooth, efficient, and compliant operations. You will continuously review and challenge processes to identify improvements, operational efficiencies, and commercial opportunities. You will hold full accountability for depot performance, including managing budgets, maximising profitability, and achieving agreed service, cost, quality, and compliance KPIs. This is a highly visible role where your decisions will directly influence business results.
Job Responsibility:
Responsibility for actively managing the day-to-day running and operational procedures/performance of this depot with a “hands on approach”
Leading and motivating a team in the pursuit of demanding cost, productivity and quality targets
Responsible for Compliance, Health and Safety and Depot Cost Analysis
Staff appraisals and disciplinaries when necessary
Ensuring we meet and exceed challenging network service levels will be a key requirement of this role
Requirements:
Have previous experience in managing a large team of people
Demonstrate a background of success in achieving and exceeding targets whilst delivering an outstanding experience in a fast paced environment
Exhibit practical knowledge and understanding of Health and Safety regulations
Have experience of managing a budget, working to operational KPI’s and financial targets
Be motivated and passionate
Have a strong work ethic and desire to work as a team
Demonstrate excellent communication both verbally and written and the ability to build excellent relationships with peers, team members and key stakeholders
Have experience working within Supply chain, logistics, FMCG, warehouse or distribution at management level, including managing fleet operations
Have a full UK driving license
CPC
What we offer:
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