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General Manager

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Kew Green Hotels

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Location:
United Kingdom , Portsmouth

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

54000.00 GBP / Year
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Job Description:

With a proven track record in branded hotel operations, you will lead from the front, maximising financial returns, elevating guest experiences and building both our brand and our employer reputation in the community. This role reports to the Regional General Manager. You are accountable for delivering exceptional results across people, profit, and guest experience. Through strategic leadership and solution-driven decision making, you will ensure all revenue, market share, and brand standards are consistently exceeded.

Job Responsibility:

  • Leading and developing Heads of Department to create a high-performing, highly engaged team
  • Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets
  • Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs
  • Acting as a brand ambassador. Ensuring compliance with brand and service standards, and building our profile in the local market
  • Driving guest satisfaction through innovative service enhancements and proactive feedback engagement
  • Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities
  • Leading community engagement initiatives that strengthen our local presence and corporate social responsibility

Requirements:

  • Proven hotel leadership in a branded environment with measurable success in revenue growth, sales strategy, and market share gains
  • Strong commercial and financial acumen: Able to analyse data, spot opportunities, and drive profitability
  • Brand and reputation builder: Experienced in positioning a hotel in the market and enhancing employer brand
  • Solution-driven leadership style: Calm under pressure, clear in direction, and quick to implement effective solutions
  • Exceptional people skills: Experienced in succession planning, team engagement, and talent development
  • Customer focus: Committed to delivering exceptional guest satisfaction and repeat business
What we offer:
  • Discounted hotel stays around the globe, with food and beverage discounts
  • Attractive discounts across many major retailers, restaurants, and events
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
  • Personal and career development, including apprenticeships
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

Additional Information:

Job Posted:
March 19, 2026

Expiration:
March 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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