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General Manager

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This Is Fresh

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Location:
United Kingdom , Portsmouth

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Here at Fresh we are are recruiting a dynamic, people-focused General Manager to lead operations at our 150 bed student accommodation development Stanley Studios in Portsmouth. As the senior leader on site, you’ll need to be a decisive, commercially minded manager able to lead from the front and drive results across performance management, sales, compliance and customer experience. As General Manager you will have full accountability for the commercial and operational performance of the building. You will lead all site operations with a strong focus on driving sales maximising occupancy and delivering against business KPIs. Through tight operational control, effective forecasting and robust performance management you will ensure the site operates efficiently while delivering strong financial results and an outstanding customer experience.

Job Responsibility:

  • Proactively drive and convert sales by working towards business‑wide KPIs, while motivating and supporting team members to achieve their targets
  • Control site budgets, forecasting and expenditure
  • Oversee all aspects of site operations, ensuring site operates safely, efficiently and remains fully compliant
  • Act as the primary representative of the Fresh brand, managing stakeholder and client relationships
  • Recruit, lead and develop the on-site team including performance management in line with company policies
  • Own the end-to-end resident journey from enquiry to check out
  • Drive forward service standards, resident satisfaction and continuous improvement
  • Maintain consistently high occupancy levels with strong rebooker rates
  • Deliver positive NPS results
  • Foster an engaged, high‑performing team
  • Ensure exceptional client feedback
  • Uphold full compliance with zero major audit issues
  • Create a thriving, vibrant resident community where people feel supported, connected, and proud to live

Requirements:

  • Proven leadership and people management experience
  • Strong commercial and financial acumen with a track record of delivering sales or revenue targets
  • Confidence in managing compliance, safety and operational risk
  • A genuine passion for people, service and community-building
  • The ability to make decisions under pressure and lead from the front
  • Experience taking full responsibility for a residential, hospitality or service led operation
What we offer:
  • A dedicated Training team to assist you with development of your on-job training
  • A generous holiday entitlement of 25 days, plus bank holidays
  • An in-house Learning & Development team to support you with personal and professional development including vocational qualifications
  • Health cash plan to contribute to everyday healthcare expenses
  • Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform
  • Cycle to work scheme
  • Access to exclusive shopping discounts
  • Life Insurance
  • Be part of an award‑winning culture that celebrates excellence and innovation
  • Work in an environment with a strong focus on wellbeing and community connection
  • Join a business recognised for delivering market‑leading resident satisfaction
  • Benefit from clear opportunities for career progression within a growing organisation

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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