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A General Manager is responsible for ensuring the success of our swim lessons by training, managing and motivating a successful team, coordinating and reviewing class schedules and ensuring you have a school that’s set up for success at every lesson. You’ll guide new team members and families through their first days at Goldfish and be there to support them as they progress in our program and in life.
Job Responsibility:
Ensuring the success of our swim lessons by training, managing and motivating a successful team
Coordinating and reviewing class schedules
Ensuring you have a school that’s set up for success at every lesson
Guiding new team members and families through their first days at Goldfish
Supporting them as they progress in our program and in life
Provide a positive staff culture from day 1 and offering open, honest communication in a positive and nurturing environment
Train a team who provides the same quality work as you and doing quality work yourself by representing Goldfish Swim School’s core values
Do the right things, making the right decisions and treating people with integrity, compassion and trust
Understand and lead the daily operations to ensure the school is running according to Goldfish Swim School’s standard operating procedures
Provide training to staff and stay on track with enrollment goals and any subsequent goals intended to measure success
Gain high level competency in class bookings, scheduling, reporting and administrative functions as well as the Goldfish Swim School curriculum, swim lesson quality standards and safety standards
Requirements:
7+ years of leadership experience and a passion for coaching young adults in the early stages of employment
Sales and/or membership sales and retention skills
Strong interpersonal and communication skills, conflict resolution skills and someone adept at leading and holding others accountable
Problem solving skills, understanding of decision making and what’s best for both the business and the customer
Ability to direct and oversee the implementation of the Emergency Action Plan and all safety procedures for the school
Schedule availability that includes some weekday evenings (until 8:30pm) and at least one weekend (Saturday or Sunday) shift per workweek
Ability to work the same scheduled days every week
Nice to have:
Working in a fun environment with children, families and people of all ages fuels your passion
You are a coach mentality and leading teams if your thing - it’s the core of what we do
Providing member services and seeing those people leave happy excites you
What we offer:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Quarterly bonus structure up based on set goals and metric
Medical, Dental, Vision, and 401k program with employer matching
Paid Holidays, Paid Time Off, and Vacation Days
Monthly phone stipend
Company issued laptop for business use
Paid training and lifeguard certification
Free swim lessons for children and siblings
Culture driven company who practices our core values