General Manager

• Maintains active contact with the Client/Contract Administrator
• Monitors DEP’s compliance with all provisions of the services contract
• Aggressively promotes the use of the facility to maximize its utilization
• Negotiates lease agreements as determined necessary and in the best interests of the facility
• Negotiates contracts and agreements with event organizers, hosts, managers, and agents
• Establishes and maintains effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, entertainment/convention industry, community, and civic organizations
• Partners with Visit El Paso to align facility operations with destination sales strategies, supporting bids, site visits, client services, and citywide convention execution
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives
• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office
• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility
• Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for attendance and/or revenue
• Conducts budgeting, and weekly staff meetings
• Directs the development and administers the execution of operating and financial plans and documents for El Paso Live
• Provides for control of day-to-day operations
• Provides approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility
• Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations
• Oversees and advises Human Resources on any necessary revisions/modifications to the staffing plans
• Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state, and federal regulations
• Evaluates facility practices and recommends improvements
• Responsible for recruiting, training, supervising, and evaluating administrative and supervisory staff of El Paso Live
• Establishes and maintains effective working relationships with the tenants, employees, union representatives and the general public
• Manages subordinate Directors and Managers in El Paso Live who supervise employees in the Event Services, Food & Beverage Departments, Special Events, Operations departments
• Is responsible for the overall direction, coordination, and evaluation of these units
• Carries out supervisory responsibilities in accordance with Legends' policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees
• planning, assigning, and directing work
• appraising performance
• rewarding
• disciplining employees in conjunction with Human Resources
• addressing complaints and resolving problems

• Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related fields facility of comparable size and description or, equivalent combination of education and experience
• Experience in contract negotiation, business law, purchasing procedures, and supervising personnel
• Experience in labor relations and union contracts, if applicable
• Excellent communication and interpersonal skills and organizational ability
• Ability to communicate with diverse audiences
• Spanish-language proficiency preferred
• Ability to work with and maintain highly confidential information is required
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
• Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description
• Ability to anticipate problems and implement immediate corrective action
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry
• Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning
• Considerable knowledge of safety regulations and other federal, state, or local laws and regulation
• Strong orientation towards hospitality/customer service for the meeting, convention, and entertainment industry
• Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management
• Effective supervisory skills
• Ability to deal effectively with human resource and personnel problems
• to deal constructively with conflict
• to motivate, provide counsel and execute applicable solutions
• Ability to manage facilities of same size and type
• Ability to prioritize multiple projects and meet strict deadlines
• Ability to work under minimal supervision
• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed
• Must have professional attitude and appearance
• Ability to communicate effectively in both English and Spanish
• Some travel required

Spanish-language proficiency preferred