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Functions as the primary strategic business leader of the property with responsibility for all aspects of operation, including guest and employee satisfaction, human resources, financial performance, and sales and revenue generation. Builds owner loyalty, develops business strategies, and ensures compliance with Marriott standards. Represents the property within the local community and fosters strong relationships.
Job Responsibility:
Stays current with industry trends and monitors strengths and weakness of competition
explores new business opportunities
develops business plans designed to maximize property customer satisfaction, profitability, and market share
ensures property business plans are aligned with the hotel’s business strategies
translates Marriott global strategic plan into one that can be executed on property
Executes business plans designed to maximize property customer satisfaction, profitability, and market share
ensures that property business plans and employees are aligned with business strategies
holds property leadership team accountable for successful delivery of business plans
evaluates the success of property business strategies to inform future business plan enhancements
Works closely with Sales and Marketing team to develop revenue generating strategies for property
identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team
coaches Executive Committee by providing specific feedback and holds them accountable for performance
reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction
analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals
interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property
establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers
Requirements:
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area
General Manager experience in limited or full-service property
Ability and willingness to work flexible hours including weekends, holidays and late nights
Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
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