General Manager Job at Accor (Mazatlán)

Job Description

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends, and connecting with something bigger. As Hyde expands into Mexico, we are now preparing for its debut in Mazatlán, bringing the music-led festival spirit to the Pacific coast. We are currently seeking a General Manager to lead this pre-opening journey, shaping the property from the ground up and bringing this exciting vision to life. Hyde Mazatlán, the first Hyde hotel in Mazatlán, Sinaloa, is scheduled to open in 2027, bringing the brand’s vibrant lifestyle experience to one of Mexico’s most dynamic coastal destinations. The property will feature multiple food and beverage outlets, exceptional amenities, and a memorable guest experience, creating a unique lifestyle offering in the market. Hyde is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Job Responsibility

Lead the pre-opening planning and execution phase, in collaboration with the corporate team, including the development of the Operating Budget, Marketing & Sales Plan, and Capital Budget, ensuring full alignment with brand and ownership expectations
Fully own the commercial performance of the property, including P&L, revenue generation, budgeting, forecasting, and delivery of net operating income targets
Establish, monitor, and manage annual budgets, ensuring accurate forecasting and alignment with financial goals, while maintaining control of labor and expense guidelines to optimize profitability
Develop and execute strategic action plans to achieve or exceed revenue and profitability targets across all restaurant and bar outlets, ensuring strong commercial performance
Play a key role in hiring decisions, ensuring the attraction, selection, training, and development of top talent, while building strong succession pipelines and team capability
Establish priorities and lead key operational initiatives such as the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
Execute the highest brand standards across all operations, ensuring consistent quality of service, product excellence, and adherence to SOPs, including health, safety, and regulatory compliance
Provide hands-on leadership to all Heads of Department, fostering a high-performance culture, strong team engagement, and consistent people management practices
Foster strong collaboration with corporate and brand teams to ensure alignment on standards, strategy, and operational execution
Champion continuous improvement initiatives across all operations to enhance efficiency, guest experience, and overall performance
Oversee all quality evaluation processes and strive to improve all qualitative metrics
Ensure full compliance with all applicable local laws and regulations, including liquor licensing, health, and sanitation standards
Build and maintain a strong local presence for the property, strengthening community relationships and positioning the restaurant/hotel within the destination
Oversee reporting processes, ensuring timely and accurate submission of payroll, revenue reports, schedules, forecasts, and operational action plans
Serve as the central communication hub between guests, team members, ownership, brand representatives, and key external partners
Be front-facing and high-touch with our guests, involved in handling guests throughout their journey and setting the example for the team to engage in excellent guest experience and recovery at every turn
Be a part of the evolution of Ennismore as it expands further in the Latin America and Americas region

Requirements

A minimum of 5 years’ experience as a Hotel General Manager
significant experience in high-end Lifestyle hotels ideally in Mexico or similar leisure markets
experience leading successful openings, transitions and resort properties, and luxury & lifestyle properties where the experience is branded from beginning to end
comfortable in the spotlight but always remain humble and kind
passion for hospitality, you inspire an enthusiastic guest-centered approach
can turn any situation around into a positive experience for all, guests and team alike
think big and encourage your team to believe
comfortable with the strategic as well as day to day detail
natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self
aptitude to perform numerical analysis of data and formulate conclusions and solutions
able to easily identify and utilize emerging trends and technology to generate revenue
exhibit a professional attitude, diplomacy and an ability to handle difficult situations
highly responsible, reliable and ethical
get things done, independently and skilled at taking decisive action
strong team leader, a natural at managing and inspiring others in a way that gets the best out of them
combine analytical and methodical thinking with high attention to detail and a solution-focused approach
make people feel good - your team, guests and colleagues alike
excellent relationship builder, confident in working with other teams and leaders

What we offer

Great discounts across the entire Ennismore family
A competitive package and plenty of opportunity for development

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