General Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Miami

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for the upkeep and efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide legendary customer service. Ensures compliance with standards, enhances guest satisfaction, manages staff, and achieves operational goals.

Job Responsibility:

Ensures the attainment of established budgeted goals for all hotel departments
Monitors compliance with labor standards, room rate plans, and operating expense tracking
Conducts interdepartmental communication meetings
Inspects guest rooms and property regularly
Promotes guest satisfaction and addresses complaints
Interviews, selects, trains, and counsels staff
Ensures compliance with all company policies and federal/state laws
Contributes to a safe work environment and a positive employee culture
Represents the hotel in the community by promoting positive public relations
Maintains professional image and works towards continuous personal development.

Requirements:

Ensures the attainment of established budgeted goals for all departments of Hotel
Monitors compliance with labor standards and staffing guidelines by all departments
Monitors compliance with annually established room rate plan
Monitors operating expense tracking system for all departments
Administers approved incentive programs
Conducts required meetings to ensure interdepartmental communication and coordination of mutual goals
Audits departmental procedures and performance, modifies procedures as needed
Monitors rooms inventory and merchandising procedures
Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
Assures compliance with established Manager On Duty (M.O.D.) Program
Participates in scheduled meetings as required by corporate
Exceeds Brand and/or company quality standards ensuring a favorable franchise inspection grade for the property
Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
Ensures completion of all approved Capital and R&M items
Conducts daily inspections of guest rooms to ensure housekeeping meets/exceeds cleanliness standards
Conducts bi-weekly property inspections and approves action plans
Promotes guest satisfaction in an effort to obtain repeat business
Evaluates all guest complaints and ensures corrective action is taken
Ensures employees are provided with the necessary structure, motivation and training
Interviews, selects, trains, and counsels associates
Ensures adequate staffing levels are maintained
Ensures staff is properly trained by their managers
Attends franchise and company-mandated training courses as required
Ensures compliance with all company policies, Federal and State laws with regards to all personnel practices, safety initiatives, and labor-related postings
Maintains a professional image
Contributes to a safe work environment.

Nice to have:

Experience in asset management
Knowledge of property leadership
Familiarity with safety procedures and labor-related postings
Community engagement skills.

What we offer:

Annual advanced management training
Regular training sessions
Professional image-building
Contribution to the community through team activities
Equal opportunity employment.

Additional Information:

Job Posted:
June 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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General Manager