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General Manager

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Four Seasons

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Location:
United States , Hualalai

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

325000.00 - 360000.00 USD / Year
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Job Description:

General Manager with experience in a high-performing/ Forbes 5 star property preferably with resort experience and proven in developing an exceptional team. Values-driven leader who ‘starts with the heart’ and protects the spirit of aloha. Effective at leading large, tenured teams in high volume environments whilst driving quality. Experience with proven results in capital project management. Proven results in guest experience, driving quality and innovation in a Forbes 5 star environment. Ability to lead and collaborate with a senior PC team and drive employee engagement. Savvy commercial skills with ability to identify business opportunities and build long term strategies. Capable of building meaningful partnerships with channel partners in both leisure and group segments. A thoughtful leader, in tune with latest industry trends with the ability to innovate and drive the guest experience. Ability to actively build relationships within the local community and support homeowner/ member relations.

Requirements:

  • Experience in a high-performing/ Forbes 5 star property preferably with resort experience
  • Proven in developing an exceptional team
  • Values-driven leader who ‘starts with the heart’ and protects the spirit of aloha
  • Effective at leading large, tenured teams in high volume environments whilst driving quality
  • Experience with proven results in capital project management
  • Proven results in guest experience, driving quality and innovation in a Forbes 5 star environment
  • Ability to lead and collaborate with a senior PC team and drive employee engagement
  • Savvy commercial skills with ability to identify business opportunities and build long term strategies
  • Capable of building meaningful partnerships with channel partners in both leisure and group segments
  • A thoughtful leader, in tune with latest industry trends with the ability to innovate and drive the guest experience
  • Ability to actively build relationships within the local community and support homeowner/ member relations
  • Culture carrier
  • ability to not only drive FS culture but also understand and embrace local culture and spirit of aloha
  • Innovative thinking that drives high touch and world class product
  • Strong ability to drive margins, manage labor and expenses while exceeding guest experience metrics
  • The capability to understand the nuances and sensitivities between the different users of the resort (guests/ members/ renters) and work in tandem with Club Leadership to provide exceptional service to all
  • Ability to exhibit high discretion and privacy management
  • Ability to effectively coach and manage tenured employees
  • Ability to motivate and inspire leaders and line employees
  • Ability to navigate a non-union culture with sensitivity to outside influences
  • Exceptional personal presence with employees and guests
  • highly engaged in day-to-day operations with the ability to de-escalate conflicts when handling complex requests or complaints with a calm authority
  • Excellent guest and members engagement
  • An eye for detail with the ability to drive service standards and a relentless drive to maintain product
  • Proven track record of improving Qualtrics, Forbes and LQA
  • A demonstrated ability to be creative and innovative in their approach to product and service, utilizing technology
  • Stylish with experience and eye for design
  • Strong revenue management skills with the ability to identify trends and make necessary adjustments
  • Proven ability to enhance operating revenues through F&B, Spa and other operating departments
  • The ability to optimize efficiencies including the embracement of technology, manage labor, without compromising service and quality
  • Ability to interpret and analyze financial reports and take necessary actions
  • Takes initiative and reacts quickly to changing business environment
What we offer:
  • An on-site Physical Therapist
  • 24-hour access to Indoor and Outdoor Gym
  • Holiday, Vacation & Sick pay
  • Robust Benefit Plan
  • Company Match 401K Plan
  • Laundered Employee Uniform
  • Free employee meals prepared by the Four Seasons Culinary ‘Ohana
  • Complimentary stays at Four Seasons Worldwide
  • Training and Development Opportunities
  • Employee Recognition Programs

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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