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Goldfish Swim School Logo Goldfish Swim School · Sales

General Manager

United States, Rochester 55000.00 - 60000.00 USD / Year · Job Posted April 23, 2026
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Job Description

As our General Manager, you will be responsible for overseeing the day-to-day operations of Goldfish Swim School of Rochester, MN. You'll lead a large team of staff members, including swim instructors, lifeguards, and customer service representatives, ensuring that each member of our team is equipped with the skills and resources they need to succeed. You'll also play a key role in driving membership sales and promoting our core Goldfish customer values.

Job Responsibility

  • Hire, manage, and train a team of staff members, including swim instructors, lifeguards, and customer service representatives
  • Collaborate with Goldfish corporate trainers to develop outstanding training programs for our swim instructors, lifeguards, deck supervisors, and managers
  • Oversee the day-to-day operations of our swim school, including scheduling, facility maintenance, and customer service
  • Drive membership sales and promote our core Goldfish customer values, ensuring that every customer has an exceptional experience
  • Develop and implement strategies to achieve revenue and profitability goals
  • Uphold Goldfish Swim Schools' high standards for safety, cleanliness, and customer service, with hyper-vigilance on pool safety
  • Foster a positive and inclusive team culture where staff feel valued, supported, and motivated to excel
  • Take a strong sense of initiative and continuously seek opportunities to improve the customer experience
  • Maintain pool equipment and pool sanitation systems to ensure proper functioning and cleanliness

Requirements

  • College degree required
  • Strong human resources background, with experience hiring, managing, and training teams
  • Aquatics background, including instruction and lifeguard experience preferred
  • Business experience in membership sales is ideal
  • Experience with payroll systems and employee scheduling software
  • Experience with Customer Relationship Management (CRM) software and sales tracking processes desired
  • Passion for customer service and a commitment to upholding Goldfish Swim Schools' core values (Integrity, Compassion, Trust, Accountability, and Fun)
  • Excellent leadership, communication, and interpersonal skills
  • Ability to work collaboratively with cross-functional teams and thrive in a fast-paced environment
  • Positive attitude and a genuine desire to make a difference in the lives of children and families in our community
  • Certified Pool Operator (CPO) certification is ideal and will be required for the position - If needed, training can be provided to obtain certification
  • Prior experience with maintenance of pool equipment and pool sanitation systems preferred

What we offer

  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development
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