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General Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Croxteth

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

50000.00 GBP / Year
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Job Description:

We have an exciting opportunity for a General Manager to join us here at Buzz Bingo in Merseyside and surrounding areas. This is a bench role, meaning you’ll be working flexibly across multiple clubs in the area, supporting different locations as required. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £50,000 depending on experience.

Job Responsibility:

  • Hold performance and financial reviews with management team and evaluate actions to maintain and improve KPI performance
  • Implement centrally generated brand strategy flawlessly at local level
  • Ensure adequate staff levels deployed in each area to maximise customer service
  • Formulate Club's local strategic plan
  • Effectively communicate Club and company strategy to team
  • Provide clarity of performance expectations through regular feedback and reviews
  • Recruit and retain team that deliver outstanding customer service and retail standards
  • Drive culture of exceptional customer service and lead team to exceed customer needs
  • Ensure team critically evaluate feedback from customers and respond
  • Have highly visible presence in all areas at peak trading times
  • Ensure compliance with Licensing and Health & Safety requirements
  • Ensure Club operates in accordance with Company's Operating Manuals
  • Create Safer Gambling Environment for customers and colleagues across all channels

Requirements:

  • Track record of delivering high levels of customer service and profit delivery within leisure, hospitality, or retail industry
  • Business awareness in decision making and understanding commercial drivers
  • Relentless focus on customer service with strong attention to detail
  • Flexible approach to managing, motivating and influencing
  • Effectively involves team in maintaining standards and solving problems
  • Self-aware and welcomes constructive feedback
  • Prepared to make tough people decisions
  • Committed to own and others' development
  • Able to manage and drive new initiatives through others
  • Keeps focus on customer service under pressure and shows resilience
  • Consistently invites and responds to customer feedback
  • Commitment to gaining knowledge of business and all Gaming and Licensing Laws
  • Applicants must be 18+
What we offer:
  • Help@Hand physical and mental wellbeing app
  • Thrive App for mental wellbeing
  • Buzz Brilliance Awards Employee Recognition Scheme
  • Buzz Learning digital learning platform
  • Access to trained Mental Health Advocates
  • 5 weeks Annual Leave plus Public Holidays
  • Buy Holidays Salary Sacrifice Scheme
  • Staff discount 50% off bingo tickets, food & soft drinks

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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