General Manager

• Understand the center’s KPIs and financials to make informed and responsible business decisions
• Build and maintain relationships with families and provide exceptional customer service
• Oversee center-level initiatives i.e. training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center - Ability to delegate center tasks
• Set and communicate coach schedules
• Maintain flawless lead management by conducting call drives to new and existing leads
• Responsible for sales as well as delegating responsibilities to the center staff team, i.e. call drives, trial conversion, and event booking
• Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability
• Source and attend local events to increase brand awareness, drive incremental leads and memberships
• Foster a coaching culture
• Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality
• Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates
• Ensure candidates complete all paperwork to comply with company policy and law
• Lead coaching candidates through the training process and required evaluations
• Manage and support the ongoing professional development of staff through LearnUpon
• Lead Center level staff meetings focused on culture, development, product, and performance
• Attend weekly leadership meetings
• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development
• Create positive interactions with students and families before, during, and after class
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it
• Use the KS Coaches App to record and provide data (attendance, awards, etc.)

• An athletic and/or coaching background with experience working with or coaching kids
• A passion for working with children is non-negotiable
• Achieve Coach Certification through the HQ Training and Certification team
• Complete required training through LearnUpon
• Comfortable speaking to parents/guardians regarding a variety of topics
• Prior experience in management is required
• Previous experience with Slack, Google, ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred
• Intermediate knowledge of physiology, exercise techniques, and body mechanics
• CPR certified

Prior experience as a pediatric OT/PT is a plus, but not required

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Training & development